Manager Claims Auto, Total Loss

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Key Responsibilities

• Provide operational leadership and direction to a capable team of Claim Advisor & Senior Claim Advisor Total Loss and ensures their cooperation to successfully meet Allstate Canada Group’s and the Claim Department performance requirements
• Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
• Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
• Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
• Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
• Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives
• Recommend appropriate level of resources for team
• Ensure performance and development plans are in place for all direct report employees
• Provide ongoing direction to the team to achieve targets
• Participate in Talent Pool Assessments

Qualifications

• University degree/College diploma or related work experience
• Minimum 5-7 years of Property Claim experience
• Strong People Leadership/Management experience required
• Enrolled in, or completion of, CIP designation
• Strong verbal and written communication skills with the ability to collaborate effectively with all levels in the organization.
• Proven ability to analyze data and recommend solutions
• Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues.
• Extensive claims and insurance regulation knowledge and proficiency.
• Property technical experience required.
• An in-depth understanding and working knowledge of Claims Best Practices
• Collaborative mentoring & coaching skills
• Ability to work independently and with teams
• Strong influencing skills with the ability to embrace change
• Advanced MS Office knowledge, especially in Excel and Tableau
• Advanced knowledge of business technology systems
• Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
• Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®