GPO Account Manager

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

We are seeking a Group Purchasing Organization (GPO) Administrator to join our Commercial Sales team. In this role, you will be responsible for managing and supporting the company’s relationships with GPOs, ensuring effective administration of customer contracts, accurate data management, and adherence to contractual terms. You will also identify and implement process improvements to optimize how GPO contracts and relationships are maintained.

Key responsibilities include coordinating comprehensive reporting for GPO partners in collaboration with cross-functional teams (e.g., Pricing, Marketing, Sales, Customer Care, Supply Chain) and maintaining robust contract data for the Contract Management team. This position plays a critical role in supporting the sales organization by fostering strong partnerships with GPOs and ensuring seamless contract operations.

POSITION QUALIFICATIONS

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance.   These competencies are generally demonstrated through specific service, education, or training.

Skills & Abilities:  

• Strong customer service, problem solving and analytical skills required.
• Advance level of proficiency in Excel (data management) and MS Office Suite.
• Well versed in ERP systems, SAP an asset.
• Excellent written and verbal communication skills.
• Ability to respond quickly in a fast-paced environment.
• Proven ability to manage multiple assignments on an ongoing basis.
• Previous experience in the health care industry is an asset.

Level of Experience:  

• 1-2 years of sales or marketing coordination experience.

Level of Education:  

• Bachelor’s degree in Marketing, Sales, Business or related field preferred.

Travel: <10%

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for all inbound Group Purchasing Organization (GPO) requests, ensuring prompt and accurate responses in alignment with service-level agreements.
• Coordinate and manage internal timelines by collaborating with key stakeholders to meet contractual and operational deadlines.
• Utilize advanced analytical tools (e.g., ERP systems, Salesforce, Excel) to extract, analyze, and present data that informs GPO contract decisions such as extensions, price adjustments, product or member additions, and resolution of pricing discrepancies.
• Evaluate GPO and member relationships to analyze contract spend, performance metrics, and alignment with GPO awards, providing actionable insights to stakeholders.
• Administer GPO contract amendments, ensuring the accuracy of data, securing proper authorizations, and maintaining compliance with established processes.
• Liaise with Marketing product managers to clarify clinical and technical product details, ensuring accuracy and consistency in GPO contracts and amendments.
• Monitor GPO contract portals for updates, including recalls, supply disruptions, and other product supply considerations, and communicate changes to relevant teams.
• Maintain and update internal systems and records with accurate and complete data for all GPO contracts, amendments, and related documentation.
• Contribute to departmental initiatives, including system upgrades, process improvements, and the implementation of new technologies or workflows, ensuring alignment with organizational goals.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise.  It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT
At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.