Client Success Manager

Our client is a well-established provider of print and marketing services, seeking a skilled Client Success Manager to manage client relationships and drive satisfaction. This role involves handling client inquiries, managing orders, and identifying upsell and cross-sell opportunities. If you have client-facing experience, proficiency in HubSpot, and a strong focus on client retention, we invite you to apply.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

• Client Management: Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction.

• Order Handling: Answer phone calls, manage order inquiries, and handle data entry tasks. Create and process orders on behalf of clients accurately and efficiently.

• Upselling and Cross-Selling: Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients.

• Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty.

• HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications.

What Success Looks Like:

• Effective Client Management: Successfully manage client relationships, ensuring timely resolution of inquiries and high levels of client satisfaction.

• Accurate Order Processing: Handle orders efficiently and accurately, contributing to smooth operations and positive client experiences.

• Revenue Growth: Achieve upsell and cross-sell targets, driving revenue growth and enhancing client value.

• Strong Client Retention: Implement effective strategies for client retention, resulting in sustained client loyalty and long-term partnerships.

• Proficient HubSpot Use: Demonstrate effective use of HubSpot to manage client information and interactions, supporting overall account management goals.

Qualifications:

• Client-Facing Experience: Previous experience in a client-facing role, with a focus on managing relationships and providing excellent service.

• HubSpot Proficiency: Strong experience with HubSpot for managing client interactions and maintaining accurate records.

• Order Management Skills: Ability to handle order inquiries, data entry, and order creation with accuracy and efficiency.

• Upselling and Cross-Selling: Experience identifying and pursuing upsell and cross-sell opportunities.

• Fluency in English: Native fluency in English (verbal and written) is required. 

This role offers a great opportunity for an Account Manager to play a crucial role in client satisfaction and business growth. If you have the required skills and experience, and are dedicated to providing exceptional client service, we encourage you to apply.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets