Director, Medication Adherence Operations

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit about this role:
 

We’re looking for an exceptional leader to design and scale innovative solutions for our medication adherence program. We set lofty goals here at Devoted – to achieve 5 Stars on all three triple-weighted medication adherence measures every year - and are seeking someone eager to take this challenge head-on.

In this role, you'll lead the strategic and operational aspects of our high-caliber Pharmacy Guide team. You'll focus on program design and execution, optimizing workflows, solving clinical challenges with pharmacist partners, and leveraging data-driven insights to enhance performance and improve health outcomes for our members.

We're looking for someone passionate about operational excellence and delivering measurable impact. If you thrive on leading people, creating transformative programs, and driving outcomes that matter for the members we serve, we want you!

Responsibilities and Impact will include:

• Co-ownership of Devoted’s performance against all three medication adherence measures

• Ownership of the operational strategy and roadmap for Devoted’s MAGII function

• Working with senior-level stakeholders and clinical leaders across Devoted Medical and Devoted Health Plan to develop, implement, and execute successful medication adherence initiatives

• Establishing the goals, metrics, and ongoing strategy to support a successful high-volume inbound and outbound call center team focused on ensuring members remain adherent to maintenance medication therapies

• Managing a team consisting of managers and pharmacy technicians in multiple time zones spanning Florida to Hawaii

• Developing a member-obsessed, excellence-focused, culture within a rapidly growing team

• Load balancing continued clinical operations, pilot programs, and health plan initiatives

• Establishing compensation plans and incentive programs to align productivity with potential earnings

• Budgeting and forecasting for team growth and efficiency planning

• Executing a performance management framework that enables sustainable and efficient operations

• Reporting on your metrics and initiatives to senior leadership on a weekly basis

Required Skills and Experience:

• At least 10 years of leadership experience with a track record of delivering measurable results

• Outstanding people leadership skills, with the ability to motivate a large and growing  team

• Strong analytical skills - you’ve set, monitored, and revised ambitious targets

• Experience driving end-to-end initiatives (i.e. workflows, scorecards, training, oversight) that directly impact a team or function’s ability to perform

• Strong operational skills with  the ability to understand complexity and turn it into clear and repeatable business processes

• Experience effectively influencing key decision-makers to drive outcomes and championing your work

• Excellent written and verbal communication skills

Desired Skills and Experience:

• Clinical expertise - MHA, MPH, or PharmD preferred

Salary: $165,000 - $254,000 / annually

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.