Customer Service Consultant (Health Insurance)

Looking for a role where you can make a difference to someones life?
Love supporting customers through the good and bad? 
We've got you covered.

Benefits!

• Fully remote opportunity (must be located in Victoria and able to collect equipment from Melbourne CBD office)
• Starting Jan 15th - end of April 2025 (may be potential for permanency or extension thereafter)
• Mon-Fri rosters - no weekend work!
• Full time hours each week (37.5pw)
• $34.48 per hour + 1.5% super

Your Next Role:

We’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

What You’ll Do:

• Help customers with private health insurance queries, from reordering member cards to payment updates.
• Handle inbound calls and follow-up outbound calls with care and precision.
• Address general questions about insurance services, ensuring customers feel supported and informed.
• Possibility to cross-skill into web chats for those who are ready to expand their expertise.

We’re committed to your growth, with a focus on:

• Speed to Competency: Progressively building your skills over 5 weeks with clear support and milestones.
• Key Metrics for Excellence:
  • After-call work
  • Adherence to schedules
  • Quality Assurance (QA) scores
  • Net Promoter Score (NPS) – quality-driven, not about handling time.

Training & Support:

Get Ready for an Incredible 5-Week Journey!

Your training kicks off with all the tools you’ll need for success—your monitor will be shipped to you, and any additional equipment is ready to go at the head office.

Over the first couple of weeks, you’ll start with a mix of engaging classroom learning and hands-on practice with real calls. Don’t worry—you’ll have loads of support every step of the way, including a dedicated support team and a phone line for any questions that pop up.

Throughout the program, you’ll gather valuable insights, access helpful guides and masterclasses, and participate in refreshing sessions to keep everyone sharp and confident.

By the end of the 5 weeks, you’ll transition seamlessly into your team, where we’ll continue to check in with you. Plus, the support phone line stays available, and you’ll have access to a senior support group for guidance as you grow in your role.

We’re here to ensure you feel confident, supported, and ready to thrive—let’s get started!

What You Need: 

• 6 months contact centre experience is a must (recent isn’t essential—we value your skills and mindset).
• Familiarity with Salesforce or any CRM systems (training provided).
• A keen eye for detail and the ability to think critically in customer interactions.
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
• Exceptional communication skills both verbally and written.
• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am-6:00pm).

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀