Customer Support – Porting Representative | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Customer Support – Porting Representative to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. 

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work. 

About the Role:

We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative. In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your instructional tone and problem-solving skills will ensure a seamless experience for our customers.

Key Responsibilities: 

• Become proficient in all aspects of back-office porting operations, ensuring accuracy and efficiency. 
• Handle repetitive data entry tasks with a meticulous focus on detail and organization. 
• Troubleshoot and resolve porting-related issues, zooming out to view problems from multiple perspectives when needed. 
• Follow established procedures and processes closely while adapting to updates or changes effectively. 
• Clearly explain complex technical processes to customers in a way that is easy to understand. 
• Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction. 
• Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved. 
• Handle customer communications over the phone from time to time to provide updates or address concerns (not 100% of the time). 

Qualifications: 

• Experience: 1–2 years of related experience, ideally handling porting tasks or similar responsibilities. 
• Previous experience in customer support or a similar role is required. 
• Exceptional attention to detail and accuracy. 
• Ability to perform repetitive tasks while maintaining focus and consistency. 
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset. 
• Adaptability to evolving procedures and processes. 
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively. 
• Empathy and patience in handling customer inquiries and concerns. 

What We’re Looking For: 

• A natural problem solver who thrives on challenges. 
• Someone who understands when to escalate issues and collaborate to find solutions. 
• A confident communicator who embodies the project’s voice and tone: intelligent, confident, approachable, and instructional.