Customer Support Specialist

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We are looking for a Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 1573 gross and Bi-Annual bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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<title>Main Tasks and Responsibilities:</title>

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• <point>Acquire knowledge of internal programs and what it's used for</point>
• <point>Successfully support riders/drivers through multiple channels</point>
• <point>Create loyal fans by showing them we really care</point>
• <point>Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support</point>
• <point>Working on other projects aimed at improving our processes and customer experience</point>
• <point>Work in rotative shifts:  Morning shift (9am-6pm) / Afternoon shift (12pm-9pm) / Evening shift (6pm-3am)</point>

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<title>About you:</title>

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• <point> You have at least 1 year of work experience in any customer-facing role</point>
• <point>You understand what outstanding customer support looks like and be ready to go the extra mile</point>
• <point>You are always ready to put customers first, be passionate about helping others</point>
• <point>You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt</point>
• <point>You have excellent spoken and written Georgian and English skills</point>
• <point>You are passionate about new technologies and ride hailing</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! </text>
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities. </point>
• <point>Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Enjoy various team events to get to know your colleagues.</point>

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<text>*Some perks may differ depending on your location.</text>
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