Fluent in Polish and English, Right to work in Spain, Organizational and problem-solving skills, Experience with customer service preferred.
Key responsabilities:
Listen to and respond to guest inquiries
Proactively resolve complaints for guests
Collaborate with other TUI departments
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We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.
If you've got the right to work in Spain and speak Polish & English, plus ideally another European language, keep on reading!
About Our Offer
A job at our TUI Contact Centre offers much more than your basic salary which already starts at 20.100€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
We offer remote working from anywhere in Spain on seasonal permanent or permanent contracts, multiple permanent career development opportunities.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.
About The Job
When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.
You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.
You will also successfully collaborate with other TUI departments daily.
All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals.
About You
Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.
You have strong verbal & written skills in Polish and communicational English.
Able to work flexible shift patterns including rotating daytime and occasional night shifts.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.