Job Title: Senior Product Manager
Compensation: $120,000 - $160,000
Location: Remote
The job:
The Senior Product Manager's role is to immerse their cross-functional team in understanding customer problems, then collaboratively and iteratively solving those problems with that team. The Senior Product Manager does this, as part of a team, by consistently delivering value to customers, shaping problem-solving strategies, and fostering strong customer relationships.
At Buildertrend, we go beyond leveraging feedback and data; we build personal and direct connections with our customers. Our Product Managers regularly engage with general contractors, observing them in action both on job sites and in their offices. They also create deeper connections with a subset of customers that become trusted advisors. And, they bring the customers into the team’s conversations as a direct connection between our agile teams and our customers. This connection is the heartbeat of the product organization at Buildertrend, and Product Managers lead this connection on their teams.
What you will do:
- Lead and Prioritize Work:
- Serve as a product owner within a cross-functional team, managing and refining a well-organized backlog
- Guide the breakdown of high-level milestones into actionable user stories, ensuring the team focuses on incrementally delivering meaningful customer value—not just deploying code
- Work with our team across marketing, customer success, sales, and others to ensure our delivered customer value has great impact on our customers
- Drive Customer Outcomes:
- Strategically lead the team to address customer challenges and achieve desired outcomes
- Lead planning sessions to identify customer needs, evaluate risks, and recommend iterative solutions
- Collaborate with their team and stakeholders to refine strategies based on customer feedback and insights
- Maintain Direct Customer Connection:
- Facilitate regular customer interactions, including interviews, customer visits, and usability testing
- Build products alongside a core group of customers, gathering feedback throughout the development process
- Ensure customer insights remain at the heart of the team’s decision-making
What to expect when you start:
- Build Deep Customer Understanding:
- Spend time with residential contractors, learning about their workflows and how Buildertrend impacts their day-to-day operations
- Build a strong understanding of customer challenges and the outcomes they seek when using our platform
- Product and Team Integration:
- Gain insight into Buildertrend’s product suite, identifying areas of strength and opportunities for improvement
- Build strong relationships with your agile crew and close teammates
- Introduce yourself to key stakeholders across the organization that help us deliver customer value
- Strategic Alignment:
- Learn how Buildertrend prioritizes work and aligns product strategies to meet business objectives and customer outcomes
- Develop a perspective on the organization’s culture, strengths, and opportunities for growth
- Execution Excellence:
- Join an agile crew and actively contribute to delivering incremental customer value
- Refine processes to ensure work is broken into manageable, high-impact deliverables
Who you are and what you need:
Required:
- Bachelor’s Degree required
- 5 years of product management experience required
- Experience with agile practices to regularly and iteratively deliver customer value
- Demonstrates experience using both qualitative and quantitative data to derive user insights
- Displays strong communication skills, both written and verbal
- Ability to create delightful user experiences by focusing on customer-centric outcomes over specific features
- Ability to measure user behavior and make data-informed decisions; demonstrates experience with product analytics tools and data
analytics as well
- Experience being the team spokesperson on the teams priorities and delivering customer value. This includes the representative to both customers and Buildertrend employees
- Experience delivering software products through managing a backlog of refined user stories
- Maintains strong execution and drives across multiple fronts; self-starter, speed-oriented, comfortable making decisions and running with
them
- Displays a strong desire to grow and willingness to contribute to team knowledge growth
- Displays an interest in multi-team efforts in the future or present
Preferred:
- Experience embedding customers within product development to deliver value alongside feedback
- A background in product management within a SMB B2B software company or department
- Experience in product management in Vertical SaaS software
- Industry experience with residential contracting or commercial contracting
We are giving you:
- Competitive compensation
- Exceptional health packages
- 401(k) retirement plan with Buildertrend matching contribution
- Life insurance and short- and long-term disability benefits
- Parental leave
- Generous paid time off, 11 paid holidays, & 6 personal days
- Paid sabbaticals
- Volunteer time off
- Wellness program
- Onsite fitness center
Who we are:
Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we know what builders need: To work simpler, see more growth and calm the chaos in their business. That’s why we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds. Come be a part of the fun and challenging environment.
If you want to learn more about us, check out: https://buildertrend.com/about/
Working at Buildertrend:
At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life. Come be a part of the fun and challenging environment!
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