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Customer Resource Specialist V - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

High School Diploma or Bachelor's Degree, 7+ years in benefits/claims experience, 2 years customer service experience, Demonstrated leadership capabilities.

Key responsabilities:

  • Handle complex benefits cases
  • Provide leadership and guidance to team members
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Akicita Federal
11 - 50 Employees
See more Akicita Federal offers

Job description

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program represents the highest level of commitment to America's public safety officers and their families. For over 45 years, we have provided crucial support through death, disability, and educational assistance benefits. As we process over 1,500 claims annually, we seek experienced professionals who can handle our most complex cases with expertise and compassion.

Role Overview
As a Lead Customer Resource Specialist V, you will serve as a senior expert in benefits processing and customer service delivery. This executive-level position requires extensive experience in handling complex benefits cases while providing leadership and guidance to other team members. You'll be responsible for our most challenging cases while helping shape program policies and procedures.

Qualification Requirements
We offer two distinct qualification pathways:

Pathway One:
Education: High School Diploma
Experience: Seven (7) or more years of benefits/claims-specific experience in a customer service environment

Pathway Two:
Education: Bachelor's Degree from an accredited institution
Experience: Two (2) years of customer service experience with demonstrated leadership capabilities

Join Our Leadership Team
This position represents the pinnacle of customer resource specialist roles within the PSOB Program. If you have extensive experience in benefits processing, proven leadership abilities, and a commitment to serving public safety officers and their families, we encourage you to apply.

Akicita Federal, LLC is an Equal Opportunity Employer

US Citizenship is required to work a the Department of Justice

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Leadership
  • Customer Service
  • Teamwork
  • Compassion

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