Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Call Specialist II - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

High School Diploma, 2 years of customer service experience.

Key responsabilities:

  • Handle complex inquiries
  • Support call center operations
Akicita Federal logo
Akicita Federal
11 - 50 Employees
About Akicita Federal
Akicita Cyber LLC dba Akicita Federal At Akicita Federal, we specialize in supporting efforts related to National Security and Homeland Security. We provide a wide range of services and solutions that aid in protecting the country from potential threats and ensuring the safety of its citizens. Our services include intelligence gathering and analysis, border security, cybersecurity, emergency management and response, medical support, and other critical functions. We are part of a large group of Tiospaye (extended families) within the Tetonwan (Lakota) Nation who identify as Sicangu (burnt thighs). Long ago the Sicangu divided into the Kul Wicasa Oyate (lower people) and the Heyata Wicasa Oyate (uplands people). Our Kul Wicasa ancestors favored lands where the Maka Izita Ska (White River) empties into the Mni Sose (Missouri River), while the Heyata Wicasa lived higher up towards the Paha Sapa (Black Hills). In the 18th century, when French traders began to interact with our people, they translated our Sicangu name into French and began calling us the Brûlées. This is how we eventually became known as the Lower Brule Sioux Tribe. https://akicitafederal.com https://www.lowerbrulesiouxtribe.com/
See more Akicita Federal offers

Job description

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program's Call Center serves as a vital lifeline for public safety officers and their families seeking critical benefits support. Our team handles sensitive inquiries with enhanced expertise and professionalism, providing essential guidance during difficult times. As an experienced call center specialist, you'll play a key role in supporting our mission to process over 1,500 claims annually.

Role Overview
As a Customer Call Specialist II, you'll bring advanced experience to our BJA PSOB Customer Call Center operations. This intermediate-level position requires enhanced customer service capabilities and a deeper understanding of benefits processes. You'll handle complex inquiries while maintaining the highest standards of professionalism and empathy, often serving as a mentor to entry-level specialists.

Required Qualifications
Education: High School Diploma
Experience: Two (2) years of customer service experience
Skills: Demonstrated proficiency in handling sensitive communications and complex customer interactions

Join Our Experienced Team
If you have proven customer service expertise and a dedication to supporting public safety officers and their families, we encourage you to apply. This position offers the opportunity to advance your federal service career while making a meaningful impact in the lives of those who serve our communities.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Interaction ManagementCommunications Security

Other Skills

  • Customer Service
  • Professionalism
  • Empathy
Are you interested?

Call Center Agent Related jobs

See more Call Center Agent jobs
Sign in or sign up with Google or LinkedIn