Call Center Triage RN

Overview:

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

CHI Health has an amazing opportunity to add a Call Center Triage RN (Nurse) to our team! This position will be 100% remote AFTER 3-6 months of IN PERSON training! MUST live within the Omaha Metro / Council Bluffs IA area!

Schedule: Monday-Friday - Hours can vary between 7a-6p 

CHI Health strives to care for you the way you care for your patients. 

We understand you have personal responsibilities outside of your profession and also care about your well-being. 

With you in mind, we offer the following benefits to support your work/life balance:

• Health/Dental/Vision Insurance 
• Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO) 
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Adoption Assistance
• Wellness Programs
  
• Flexible spending accounts 

CHI Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, includes 150+ clinics delivering quality care to patients across Nebraska and southeast Iowa. Our full-service network provides a variety of Primary Care & Priority Care Services, including Family, Internal, Geriatric, and Pediatric Medicine, in addition to several specialties to deliver custom care based on the unique needs of our patients.

Job Summary / Purpose

The RN at the Virtual Resource Center uses telephonic and computer interaction as the mode of delivery facilitating inbound and outbound communications from hospitals, patients, providers and consumers to provide access to the providers to deliver patient care.

Essential Key Job Responsibilities

• Perform telephone triage for patients calling their provider with certain symptomatology.
• Demonstrates the ability to use the nursing process to collect data.  Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.
• Other duties as assigned.

Minimum Qualifications: 

• Graduate of an accredited school of Licensed Nursing
• Current RN license from the state of Nebraska or compact state licensing board
• At least 1-2 years of Triage experience strongly preferred