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Customer Call Specialist IV - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

Associate's Degree or two years of higher education, Four years of benefits/claims-specific experience, Demonstrated leadership capabilities, Proven track record in call center excellence.

Key responsabilities:

  • Manage complex cases within the call center
  • Develop strategic improvements and solutions
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Akicita Federal
11 - 50 Employees
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Job description

Come Work at Akicita Federal, LLC:

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program's Call Center exemplifies excellence in supporting America's public safety community. At this advanced level, you'll serve as a key leader in our mission to provide essential benefits support, managing our most complex cases while developing innovative solutions for our call center operations. Our program's success in processing over 1,500 claims annually depends on experienced professionals who can elevate our service standards.

Role Overview
As a Customer Call Specialist IV, you'll function as a senior expert within our BJA PSOB Customer Call Center. This advanced position requires extensive benefits/claims experience combined with proven leadership abilities. You'll oversee complex operations, develop strategic improvements, and serve as a technical expert while maintaining exceptional service standards.

Required Qualifications
Education:
- Associate's Degree OR
- Two (2) or more years of higher education from an accredited institution

Experience:
- Four (4) years of benefits/claims-specific experience in customer service environment
- Demonstrated leadership capabilities
- Proven track record of call center excellence
Join Our Executive Team
If you possess extensive benefits/claims experience, proven leadership abilities, and a dedication to serving public safety officers and their families, we encourage you to apply. This senior position offers the opportunity to shape the future of our program while advancing your federal service career.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Leadership
  • Customer Service
  • Communication
  • Problem Solving

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