Manager Below the Wing Operational Support

Are you ready to take your career to new heights?

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title: Manager, Below the Wing Operational Support

Department: Airport Operations

Location: Calgary, AB, Edmonton, AB, Vancouver, BC, Toronto, ON

Work Arrangement: This role is primarily based in the office environment with occasional work-from-home flexibility

Position Overview:

Reporting to the Director of Airport Standards and Policies, the Manager of Below-the-Wing Operational Support plays a critical role within the Standards, Policy, and Quality Assurance teams. This position is responsible for ensuring comprehensive support for below-the-wing operations and leading the team to bridge the gap between Standards and "day-of" operations. The role involves feeding information and recommendations to the training group to guide the development of effective training materials.

Primary Job Functions:

• Operational Support – The Manager, BTW Operations is the subject matter expert (SME) for Flair’s below-the-wing operations. Working with operational and quality control teams, the incumbent ensures operational performance and leads efforts to drive improvements and efficiency across the department.
• Process and Procedure Improvement – The Manager will maintain continuous improvement of policies and processes, aligning them with industry best practices (e.g., IATA). This includes updating manuals, producing guidance materials, and supporting training developers. The Manager will ensure safe operations, improve compliance, and optimize BTW operations.
• Station Open/Close/Relaunch – The Manager will lead the opening, closing, and relaunching of Flair airports. This includes reviewing airport facilities, assessing service provider capabilities, and determining on-site support needs for new or re-opening stations.
• Safety Management and Safe Operations – The Manager will participate in Flair SMS processes and third-party safety programs, supporting investigations and corrective action development. The Manager will also oversee internal and third-party issues, ensuring adherence to standards and driving service excellence.
• New System and Process Development – The Manager will participate in the implementation of new projects, ensuring that the needs of BTW operations are represented and incorporated into new systems, practices, and technologies.

Secondary Job Functions:

• Meet with Airports stakeholders to review trends, strengths, and weaknesses, offering recommendations and championing completion of improvements.
• Build relationships with cross-departmental stakeholders to represent BTW operations.
• Perform base visits, ensuring compliance with SOPs and recommending necessary training or materials.
• Provide feedback on station performance and work with training teams to address trends.
• Lead and participate in recognition programs, promoting company culture and building strong relationships with third-party providers.
• Collaborate with third-party providers to streamline processes and systems.
• Assist in managing process changes to improve efficiency.
• Work with the Quality Assurance department to improve oversight processes for airports.
• Participate in safety management and quality assurance processes.
• Perform other duties as assigned.

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education: 
  • University or College Degree/Diploma in a related field is preferred.
• Experience: 
  • Minimum of 7-10 years of experience in an airport operational environment, with a focus on Below-the-Wing (BTW) operations.
  • Minimum of one year of experience assisting or coordinating airport operational programs.
  • Experience with a ULCC or LCC is considered an asset.
  • Proven experience in a mentor or trainer role is a valuable asset.
  • Experience leading or supporting continuous improvement initiatives, particularly in operational performance and efficiency.
• Skills & Abilities:
  • Excellent verbal and written communication skills, with the ability to clearly articulate information to both internal and external stakeholders.
  • Demonstrated ability to build strong working relationships with cross-functional teams and external partners.
  • Proven organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong strategic thinking and problem-solving abilities, with the capacity to make timely and effective decisions.
  • Analytical mindset, with the ability to assess complex situations and develop practical solutions.
  • Ability to represent BTW operations in cross-departmental working groups and contribute to developing operational strategies.
• Competencies:
  • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
  • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
  • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.
• Requirements: 
  • Clear criminal record check and satisfactory employment references
  • Must be legally eligible to work in Canada without restriction

Why Join Flair Airlines: 

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes: 

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
• Pension plan with matched contributions.
• Individualized performance bonuses based on achievements.
• Attractive referral incentive program.
• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

 If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: December 28, 2024 

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board!

Website: www.flyflair.com