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Technical Support Engineer

Remote:

Full Remote

Contract:

Full time

Work from:

Germany

Offer summary

Qualifications:

Bachelor's degree in IT or Computer Science, Proven experience in technical support, Knowledge of MDM services and software systems, Understanding of access management protocols.

Key responsabilities:

Configure and support employee devices
Manage and configure software systems

Finoa Financial Services Scaleup https://finoa.io/

51 - 200 Employees

See more Finoa offers

Job description

Your mission

As a Technical Support Engineer, you will be a crucial part of our IT department, responsible for a broad range of technical tasks that ensure our internal systems and employee setups are running smoothly. Your role will include configuring and supporting employee devices, managing software systems such as Jira and Service Desk, handling access management, and overseeing the technical onboarding and offboarding of employees. Additionally, you will manage company devices and troubleshoot any related issues.

In this role, you will:

Configure and provide ongoing support for employee Mac, Windows, Linux, iOS, and Android devices using Mobile Device Management (MDM), ensuring optimal performance and security.
Manage and configure software systems such as Google Workspace and Atlassian (Jira, Confluence).
Manage user access permissions and security protocols to safeguard company data and resources.
Coordinate the technical aspects of employee onboarding and offboarding, including setting up necessary hardware and software, and revoking access as needed.
Maintain an accurate inventory of company devices and manage their allocation, repair, and replacement.
Serve as a point of contact for internal IT support, resolving technical issues efficiently and providing high-quality service to team members.
Write and maintain IT-related documentation.
Collaborate with other departments to improve and streamline internal processes related to technology use and management.

What you need to be successful:

Bachelorâs degree in Information Technology, Computer Science, or a related field, or proven equivalent experience.
Proven experience in technical support or a similar role, with a strong background in device management and software configuration.
Experience with software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services.
Strong understanding of access management protocols and security best practices.
Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).
Excellent problem-solving skills and ability to work independently.
Strong communication and interpersonal skills in English (German is a plus) to interact effectively with team members and manage technical training when necessary.
Mandatory: You are based in Germany or Portugal, preferably in Berlin or Porto.

Whatâs in it for you:

Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms
25 vacation days per year, with an additional day for each year of service - up to 30 days
Access to cutting-edge technologies, high levels of autonomy, and international working environment
Flexible working hours, hybrid work setup from both our Berlin and Porto offices
Fitness (Urban Sports Club) and mental health (Likeminded) memberships
Hot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza

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About us

Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Maven11, Signature Ventures, and Venture Stars.

Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals.

If you want to join one of Europeâs most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply.

Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.