Technical Writer

Job Title: Technical Writer I
Clearance Required: Public Trust, US citizenship required
Work Location: Remote; up to 25% US travel

Alpha Omega is seeking a qualified IT Technical Writer to join our team.  The selected candidate will support IT Service Management leaders, Help Desk, System Administrators, and Application Developers supporting a government agency. The agency conducts multidisciplinary science research to inform natural resource management.

Key Responsibilities:

Candidate will work on multiple efforts, including assisting with an IT Service Management transformation project, Help Desk, Network, System Administrators, and Programmer Analysts in documenting requirements, technical documentation, end user documentation, and training needs. 

On the ITSM project, candidate will be responsible for:

• Facilitating stakeholder meetings to define IT Policies & Services, and capture workflows, requirements, and metrics
• Developing templates for Policies, SOPs, Work Instructions, End User Training materials, etc.
• Developing a Process Asset Library to index and store documentation
• Reviewing, editing, standardizing, and applying templates to existing documentation
• Identifying needed documentation, and working with management to assign, schedule, track, review, and intake new documentation for review and addition to Process Asset Library
• Working with SMEs to develop documentation and training materials
• Support training activities such as communications, coordination, planning, documentation development

When supporting Programmer Analysts, candidate will be responsible for:

• Facilitating stakeholder meetings to capture requirements (user stories) and demonstrate software updates
• Entering requirements into tracking system (Jira)
• Working with Programmer Analysts to produce technical documentation and user guides for custom applications
• Support training activities such as communications, coordination, planning, documentation development

When supporting other areas of IT, candidate will be responsible for:

• Facilitating stakeholder meetings to capture requirements and processes
• Produce technical documentation, SOPs, and user guides
• Support training activities such as communications, coordination, planning, documentation development
• Other duties as assigned

Required Qualifications:

• Education:

• Bachelor’s degree or equivalent experience in English, Communications, IT, or similar

• Experience/Skills:
• Minimum 2 years’ experience working as an IT Technical Writer or related role
• Minimum 1 years working in an IT or science environment
• Ability to analyze and synthesize complex science processes into user friendly documentation and/or business requirements working with the ITSM Manager
• Strong technical aptitude–ability to quickly learn new concepts and tools
• Excellent writing, editing, and proofreading skills
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
• Ability to work quickly, efficiently, and multi-task
• Experience creating infographics to more clearly communicate workflow processes and abstract topics
• Experience with organizing documentation into a Process Asset Library or Knowledge Management System

Preferred Qualifications:

• Experience preferred with ITIL v3 or v4 and/or PMBOK
• Experience preferred working with Agile/Scrum software development teams

Preferred Certification(s):

• ITIL v3 or v4
• IT certifications

Benefit Information:

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Culture and Values:

Alpha Omega's Core Values are (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively they are an acrostic reminder of the values that guide the work we do. We have H.E.A.R.T.!

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.

Our Company:

Alpha Omega is an award-winning Federal IT Solutions provider. Since our inception in 2016, we have grown our revenues to $140 million and our employee population to almost 500 people located across the U.S.

At the heart of Alpha Omega’s mission lies a comprehensive approach to addressing the most critical domains shaping our world today. Through strategic partnerships and cutting-edge technology, the company is committed to delivering mission-enabling solutions that transcend boundaries and propel progress in key areas. We deliver mission-focused solutions in our domain areas of national security, foreign affairs and climate science leveraging our expertise in cybersecurity, data and AI, and digital modernization.

Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology’s Fast 50 awards for five consecutive years, Virginia Business Best Places to Work seven years in a row, and USA Today and Washington Post Top Workplaces. 

Alpha Omega places significant emphasis on bolstering national security efforts in collaboration with key government agencies such as the Department of Homeland Security (DHS). Through our National Security domain, we provide innovative solutions and strategic partnerships, the company is committed to safeguarding America’s safety and prosperity. From implementing advanced cybersecurity protocols to strengthening critical infrastructure resilience, Alpha Omega’s contributions are instrumental in defending the nation against evolving threats. Furthermore, our dedication extends to protecting the interests of our service members within the Coast Guard, recognizing their integral role in the broader national security framework. This comprehensive approach underscores Alpha Omega’s unwavering commitment to ensuring the safety and security of the United States.

Climate science is integral to our national security strategy, as it provides crucial insights into environmental threats that can destabilize regions, exacerbate conflicts, and compromise vital resources essential for the safety and stability of our nation. Moreover, Alpha Omega recognizes the urgency of addressing climate change and its far-reaching implications. Through initiatives like the integration of advanced climate modeling within National Oceanic and Atmospheric Administration (NOAA) and supporting agricultural production and conservation efforts within the United States Department of Agriculture (USDA), the company actively contributes to the fight against climate crisis. By leveraging technology to drive sustainability and resilience, Alpha Omega underscores its commitment to preserving our planet for future generations.

In addition to its domestic endeavors, our Foreign Affairs domain is deeply engaged in navigating complex foreign affairs and promoting U.S. diplomacy on the global stage. Through collaboration with the U.S. Department of State and other international partners, the company advances national interests while fostering cooperation and mutual understanding. By leveraging technological innovation, Alpha Omega strengthens America’s position as a global leader and promotes stability in an increasingly interconnected world.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We are committed to the development of a creative, diverse, and inclusive work environment. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently abled individuals are strongly encouraged to apply.

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