Payroll Service Specialist

What does a Payroll Service Specialist do?

The Payroll Service Specialist is responsible for payroll orienting and continued communication with Field Talent, creating a positive experience, and maintaining a high level of professionalism.  Assist with other field payroll functions while maintaining the Company core values of Integrity, Candor, Accountability, Respect and Excellence.

What does your day-to-day to look like?

• Serve as positive representation of Supplemental Health Care and the payroll team
• Respond to payroll service phone calls and AskPayroll email box
• Research and accurately solve issues pertaining to Field Talent pay
• Process “one off” pay items/corrections in UltraStaff and/or Great Plains
• Text talent to request time instruments not received in payroll by noon on Monday
• Reach out to facilities for time instrument approvals
• Audit new hire direct deposits and withholding taxes in Great Plains
• Coach Talent on the use of the Employee Time Card (ETC) or other time instrument requirements
• Coach facilities on the use of the ETC
• Process adjustments in UltraStaff
• Ability to process pay/bill function and print invoices in UltraStaff as needed
• Reset Doculivery passwords
• Request Global Cash Cards
• Provide paystubs as requested
• Accurately enter advance requests on advance spreadsheet, ensure advance request forms are received and signed by talent
• Upload pay items to the bank for approval.
• Help to create an environment of high morale, motivation and teamwork
• Other duties as assigned

What do you need to possess to succeed?

• Education: Associates Degree and 2 or more years in an SHC Payroll Specialist role OR two (2) or more years of relevant experience, AND at least two (2) years in an SHC Payroll Specialist role
• Knowledge of proper grammar, spelling and rules of composition
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
• Expert knowledge of Microsoft Office, TRM, UltraStaff, Great Plains and the SHC payroll process
• Must be detail-oriented and highly organized
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Schedule will be 11:30 am - 8 pm EST (Start time depends on time zone) 

Pay Range: $20.00 - $23.00 per hour (depending on experience) + Bonus potential

Diversity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.