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Lead, Client Performance Associate

extra holidays - extra parental leave

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in business or finance, 5 years of experience in healthcare analytics, 2 years of experience engaging with executives, MBA or advanced degrees are preferred.

Key responsabilities:

Monitor customer performance and risks
Develop and implement actionable strategies

Healthmap Solutions SME https://www.healthmapsolutions.com/

201 - 500 Employees

See more Healthmap Solutions offers

Job description

Description

Position at Healthmap Solutions

Company Background

Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary:

Client Performance Leads at Healthmap Solutions are key members of the Customer Performance Analytics Team (CPAT). This role will develop and implement strategies that unlock the potential of population health management helping improve the clinical outcomes for entire populations with severe chronic conditions, enhance provider engagements and their patient treatment plans, and reduce overall cost for the payor customers and the broader healthcare ecosystem.

Responsibilities:

Develop a deep understanding of a customer(s)’ patient population, product and geographical mix, Healthmap’s product and operational mix and other factors impacting performance
Proactively monitor customer performance to identify early and leading indicators of customer performance risks and opportunities
Develop actionable strategies and tactics that can be implemented in collaboration with Healthmap’s account management, medical economics, operations, and product teams
Lead and own all aspects of customer performance analysis, linking between internal Healthmap metrics and goals to customer financial performances
Engage internal and external experts to develop hypothesis and ideas on improvement opportunities, and prove out their effectiveness using data and analytics
Help define and refine cascaded performance goals and targets that tie to contractual SLAs and performance across the organization
Lead and/or support Healthmap-wide projects that have the potential to impact the performance across entire cohorts of customers, patient/members, and providers
Identify new and effective intervention strategies through deep learning & analytics in collaboration with data science and clinical teams
Partner with account management, medical economics, operations, product teams to establish and run dedicated customer-focused performance reviews
Lead and own the performance analytics for regular client reporting, joint operating committees, and other meetings
Provide mentorship and coaching to junior colleagues such as Client Performance Analyst
Perform other duties as assigned

Requirements:

Bachelor’s degree in business, finance, or STEM field; MBA and/or advanced degrees in quantitative disciplines are preferred
5 years of experience in healthcare analytics and/or performance management data analytics
2 years of experience directly engaging and partnering with internal and/or external executive leaders to develop clear, actionable recommendations using data and analytics
Demonstrated commitment to customer success and a proactive approach to identifying and solving customer performance challenges
Experience in management consulting, investment banking, or value-based healthcare / managed healthcare / population healthcare (preferred but not required)

Skills:

Proficiency in data analysis and the ability to translate data insights into actionable strategies, tactics, and recommendations
Strong organizational skills with a strong attention to detail with an action/results orientation
Strategic thinking and strong communication skills to develop and align strategies with internal and external executive teams
Ability to work independently and balance short-term execution to deliver performance goals with long-term projects to scale effective performance management
SQL, Python, Tableau, AI/ML and other advanced analytics and/or data visualization experiences are a plus but not necessary
Strong understanding of population health management principles is preferred but not necessary

Travel:

Limited Travel, scheduled per needs of the business

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Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.