Employee Benefits Service Excellence Manager

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

In partnership with the Regional Group Office sales teams, the SEM role is to maximize profitability by focusing efforts on servicing and retaining the in-force book of business. The Service Excellence Manager will lead activities aimed at deepening relationships with customers and brokers in order to yield improved persistency, expansion of new products, and engagement of re-enrollment programs.

Primary duties may include, but are not limited to:

- Enhance relationships with sales reps, underwriting and brokers. 

- Serve as the primary point person after business is implemented for brokers and policyholders. 

- Active involvement in renewal delivery, plan design changes, re-enrollments, and discussion of OneAmerica Financial products and services. 

- Operational maintenance of inforce accounts to serve as a reference for HR with client or brokerage teams. 

- Actively participate in ongoing process improvement opportunities for the SEM team as they arise. 

Job Requirements

Required Education and/or Certifications

• High School Diploma.
• Life and Health License

Recommended Education and/or Certifications

• Associate or bachelor's Degree.

Required Work Experience

• 3-5 years of service related or sales experience in Employee Benefits
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 06B

This selected candidate will be expected to work remote in. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. 

Disclaimer:  OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.