Senior UX Writer

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our 100% remote team and start your adventure with komoot.

About the role

We’re looking for a seasoned UX Writer (or Content Designer) to join our versatile, collaborative, and impactful team. This role will partner closely with designers and PMs across multiple squads to solve customer problems, elevate the komoot personality and voice across the UI, and ensure intuitive user experiences across our 11 languages. 

In particular, this position will support squads focused on user acquisition and monetization in the app and other messaging channels (transactional emails, notifications, etc). Our ideal candidate has a sharp eye for helpful, intuitive user experiences and can balance this with impactful, customer value-driven creative writing. If you’re excited about words, usability, and helping people get outside and enjoy nature, we’d love to hear from you. 

This role requires a healthy dose of customer obsession. Whether it’s running usability tests, using existing data to make decisions, or writing clear AB test plans, our ideal candidate demonstrates strong data-backed rationale for their writing, from single-word microcopy to high-level communication plans. You’ll work in quick iterations, with a goal to solve problems and bring value to our users quickly, measuring successes and failures as you go. 

What you will do  

• Write in the komoot style and personality to create content flows and UI copy that are accessible, intuitive, and upbeat. 
• Collaborate with designers to shape UI design as needed to improve usability and translation.
• Map user journeys to better understand flows and customer experience. Incorporate UX best practices, heuristics, and conventions into your writing. 
• Connect your work to the customer or business problem being solved and the impact it creates. Back up your decisions with data and strong rationale. 
• Work with cross-functional peers to better understand our customers, the language they use, and how our products meet their needs. Integrate your learnings into writing guidelines and patterns.
• Facilitate translation by providing context to our localization team, tracking translation progress, formatting keys and strings in our translation software, etc.

• Develop an informed POV on both user and business needs in order to deliver the best solution and contribute to squad roadmaps.
• Collaborate with other UX and marketing writers to create and refine style guides, design system patterns, and other content guidelines. 
• Integrate with our Copy and UX teams; proofreading and giving feedback to your fellow writers, collaborating on projects, and helping us level up UX writing at komoot.

You’ll be successful in this role if you

• Have minimum 4 years experience as a UX Writer or Content Designer for global software products.
• Write impeccable English copy with an eye for usability, brand voice, and translatability across multiple channels and platforms. You’re able to turn even the most technical content into something warm, human, and helpful.
• Are a strong communicator and can clearly explain your thinking, process, and rationale. You’re comfortable giving and receiving feedback, and work with diverse teams to get buy-in on ideas.
• Are comfortable working with design tools and frameworks like Figma, user flows, journey mapping, usability heuristics, etc. 
• Have experience writing for translation, preparing context for linguists, string management, and getting words into software across languages.
• Are organized and comfortable managing multiple workstreams, deadlines, and projects at the same time.
• Care deeply about the impact of your work. You enjoy solving problems for all kinds of users and keep track of what you learn. 
• Are a team player and enjoy working collaboratively alongside designers, developers, and product managers. 
• Want to be part of a high-performing team where continuous improvement, collaboration, open feedback, and communication are encouraged.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you! 

Curious about how we work? 

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

Why you will love it 

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
• You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

Dive a little deeper and learn…

• More about how we work here: How We Work
• More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

Ready for your next adventure?