Account Manager - Upstream

Account Manager - Upstream - Watch Video

$85,000 Base salary with $135,000 OTE

• Join a team that is growing and moving into their next stage of expansion. 
• Leverage your sales and relationship-building skills to expand accounts for Monday.com users.
• Cutting-edge sales training to sharpen your skills and hit your OTE. 
• Enjoy flexibility - Remote Role (within AUS ONLY).
• Apply today and reach out to Cameron Morgan via LinkedIn to go to the top of the list.

About Us:

We are a leading solutions provider specializing in Monday.com, empowering businesses to optimize workflows, improve productivity, and achieve their goals. With a strong focus on customer success, we are dedicated to building long-lasting relationships and delivering impactful results through innovative solutions.

Responsibilities:

Client Relationship Management: Serve as the primary commercial point of contact for clients, building and maintaining strong, long-term relationships.

Account Growth: Identify upselling and cross-selling opportunities within existing accounts to drive growth and meet sales targets.

Customer Success: Collaborate with the Customer Success team to ensure clients maximize the value of the Monday.com platform and achieve their business objectives.

Problem Resolution: Proactively identify and resolve client issues, escalating complex challenges when necessary while ensuring timely follow-up.

Strategic Planning: Develop account plans to anticipate renewal opportunities, mitigate churn risks, and enhance client satisfaction.

Collaboration: Work cross-functionally with Sales, Product, and Support teams to align on client strategies and address customer feedback effectively.

Reporting and Documentation: Maintain accurate account activity records, provide performance forecasts, and track key metrics.

Market & Product Knowledge: Stay updated on Monday.com’s product developments and industry trends to educate clients and position solutions effectively.

Qualifications:

Account Management Experience: 2+ years of experience in account management, preferably with SaaS products or enterprise software.

Sales Acumen: Proven ability to identify upselling and cross-selling opportunities, driving revenue growth.

Customer-Centric Mindset: Passion for understanding client needs and delivering solutions that provide measurable impact.

Communication Skills: Strong verbal and written communication skills, with the ability to build trust and engage stakeholders at all levels.

Process-Driven: Organized and methodical approach to managing multiple accounts and tasks simultaneously.

Tech Proficiency: Familiarity with CRM tools and the ability to learn product functionalities quickly. Experience with Monday.com is a plus.

Why Join Us:

Impactful Work: Play a key role in helping clients succeed with Monday.com and drive tangible results.

Career Growth: Enjoy opportunities to develop your skills and advance within a growing team.

Collaborative Environment: Work closely with cross-functional teams to solve challenges and deliver the best outcomes.

Flexible Work Arrangements: Benefit from a remote work environment that supports a healthy work-life balance.

Application Process:

If you think that you are the person for the job, apply and contact Cameron Morgan via LinkedIn. Be ready, we may send you a quick request for a short video response to expedite the process and get you directly in-front of the hiring manager

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.