Payments Fraud Investigator

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We are looking for someone passionate about fighting fraud, identifying new trends/typologies, conducting investigations, and has a strong desire to work collaboratively with peers and partners in the fraud space while building and enhancing investigative processes at scale. This position works closely with cross-functional stakeholders across product, engineering, and operations to identify and mitigate risk from merchant fraud, card testing, and account takeover.

What you’ll do

Responsibilities

• Investigate high risk accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.
• Conduct deep dive investigations on merchant accounts to support financial partner requirements.
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of fraudulent accounts across our analyst network.
• Investigate, mitigate, and remediate incidents related to fraud, card testing, and account takeover.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

The right candidate for this role will have a minimum of three years experience conducting fraud investigations and building & scaling investigative processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and demonstrate a deep understanding of fraud typologies.

Minimum requirements

• 3 or more years of experience conducting fraud investigations.
• 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity, a team-focused mentality, and effective problem solving skills
• The ability and desire to question the status quo
• The ability to approach challenges from a user perspective while being pragmatic and solutions oriented

Preferred qualifications

• Fraud experience in payments, e-commerce, or fintechs mitigating digital/card-not-present fraud
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations