Principal Project Manager - (Remote)

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.

About the Position:

TJFACT is seeking to hire a well-versed Principal Project Manager (Remote) in Washington DC to support the Internal Revenue Service - IRS.

Please note that this role is contingent upon award.

Duties and Responsibilities:

• Leading the successful completion of all tasks in the assigned program area, including technical work, staff management, budget, and financial activities.
• Supervising assigned technical and administrative staff, including subordinate managers, and overseeing daily task activities to meet objectives.
• Ensuring the quality of task products, services, and deliverables through participation in reviews, audits, and site visits.
• Researching and verifying data in monthly status reports, such as balances, costs, funding, and cost management.
• Coordinating and monitoring subcontractor and consultant activities, including the administration of deliverables and finances.
• Developing, reviewing, and approving plans, schedules, and other technical documents.
• Ensuring compliance with corporate and government policies and standards, while maintaining all necessary project-related documentation.
• Overseeing workload management for IT service desk contractors, assigning and monitoring tasks, and adjusting schedules to meet objectives.
• Independently and collaboratively fostering a productive working environment.
• Attending meetings, training, and technical/procedural/security sessions as required by the organization.
• Participating in working sessions via online collaborative tools or communication platforms.
• Supporting the development and maintenance of policies, plans, procedures, processes, schedules, guidance material, and standards.
• Providing feedback related to knowledge articles and processes in asset management systems.

Required Qualification:

• U.S. citizen
• At least 7 years of experience in project management or a related field.
• Proficiency in Aternity software, ServiceNow applications and software, eGain applications, Bomgar software, Microsoft Office Products, and Apple iOS software products.
• Strong technical skills to manage IT service desk resources and workload effectively.
• Proven supervisory experience to assign, monitor, and adjust workloads for contractors.
• Ability to work independently and lead a team to maintain a productive environment.

Preferred Qualifications:

• Bachelor's degree from Accredited Institute.
• Customer service principles and customer support methods.
• Troubleshooting, remote installation of software and hardware, and resolving IT issues on desktops and laptops.
• Remote chat service delivery and understanding of equipment configurations, operating systems, and utility programs.
• Business operations as they relate to a service desk environment and systems.
• Participating in audits and site visits for quality assurance.
• Managing subcontractor and consultant deliverables and finances.
• Developing and maintaining technical documents, policies, plans, and schedules.
• Ability to effectively participate in and contribute to working sessions, meetings, and online collaborative environments.

Benefits:

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.