Restoration Coordinator

Job Title:

Restoration Coordinator

Date:

5/1/2023

Department/Group:

Wood Restore

FLSA Status:

NON EXEMPT

Reports To (position):

Director of Operations

Grade:

JOB SUMMARY

The Restoration Coordinator position will take over sold restoration jobs from inside sales and carry them through completion of work. The position will contact customers to review the process for furniture and cabinet restoration based on the estimates authorized, select and coordinate with the local restoration firms, manage the restoration job to completion, handle any work concerns, and bill and collect balance payments.

KEY RESPONSIBILITIES

• Drive revenue by ensuring that all sold restoration work is completed to the satisfaction of the customer
• Communicate regularly with all parties; homeowners, restoration firms, and adjusters on job status and needs
• Coordinate timely job delivery with the local restoration firms
• Manage job change orders/supplements, timelines, and customers’ expectations
• Solve customer Restoration concerns, warranty claims, and deliver a positive customer experience
• Bill and collect fees, additional deposits, restoration balance and deductible payments

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• Ability to manage a multifaceted project
• Strong projection and delivery results
• Ability to organize and manage multiple priorities in a fast-paced environment
• Ability to meet hard deadlines
• Excellent customer service orientation
• Strong attention to detail
• Experience working as a member of high-performance teams and demonstrated abilities as a strong team player
• Computer and web technology proficiency

PREFERRED

• Knowledge in woodworking or construction
• Ability to work Independently and in a team environment

KEY COMPETENCIES

• Ability to effectively balance multiple tasks
• Strong interpersonal skills with ability to interact with a diverse range of individuals
• Effective problem solving
• Excellent written and verbale communication
• Embraces creativity and positive change
• Consistently demonstrates integrity and ethics

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Must be able to lift up to fifteen (15) pounds
• Frequent use of office machines to include telephone, computer, and printer

Approved by (Manager):

Daniel Knick

Approved by (HR):

Katlyn Kellum

Date:

5/1/2023

Date

5/1/2023