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Managed Services Consultant - RTSM

extra holidays - extra parental leave - work from anywhere - fully flexible
Remote: 
Full Remote
Contract: 
Freelance
Salary: 
60 - 130K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

2+ year degree or equivalent experience, 1+ years in customer support role, 1+ years in regulated industry, 1+ years of RTSM/IRT experience.

Key responsabilities:

  • Support Project Manager with activities
  • Be primary contact during project maintenance
Veeva Systems logo
Veeva Systems Computer Software / SaaS SME http://www.veeva.com
5001 - 10000 Employees
About Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 875 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Canada, Europe, Asia, and Latin America. Veeva is growing to 10,000 employees by 2025, so visit the Jobs section for open positions and remember that correspondence to new applicants and existing candidates will only come from an official @veeva.com email address.
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Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Managed Services Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Managed Services Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position. Days and hours are generally Monday through Friday, 9:00 AM to 5:00 PM. However, hours are dependent on customer needs and deliverables.

What You'll Do
  • Support the Project Manager with activities through Start-up
  • Be the primary point of contact through Maintenance and Closeout of a project
  • Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
  • Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
  • Respond to inquiries about projects
  • Lead various project status and review meetings

    • Requirements
  • 2+ year degree or equivalent experience
  • 1+ years of experience in a customer support role
  • 1+ years of experience in a regulated industry
  • 1+ years of RTSM/IRT experience
  • Microsoft Office experience (Excel, Word, PowerPoint)
  • Must be in the Central or Eastern Time Zones


    • Nice to Have
  • Zendesk
  • Google Docs

    • Perks & Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation
  • Base pay: $60,000 - $130,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
    • #LI-RemoteUS

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project ManagementCustomer SupportRegulatory ComplianceZendeskGoogle Docs

    Other Skills

    • Customer Service
    • Microsoft Office
    • Communication
    • Problem Solving
    Are you interested?

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