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Customer Service Rep (Rewards Programs)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

1 year customer service experience required, 1 year call center or office experience, Technical savvy and quick learner, Strong verbal communication and active listening skills.

Key responsabilities:

  • Manage large amounts of inbound calls
  • Identify customer needs and provide solutions
Five Star Call Centers logo
Five Star Call Centers Large http://www.fivestarcallcenters.com
1001 - 5000 Employees
See more Five Star Call Centers offers

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 8:00am-10:30 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 2 weeks from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Non-Verbal Communication
  • Customer Service
  • Technical Acumen
  • Time Management
  • Problem Solving
  • Active Listening
  • Quick Learning
  • Professionalism
  • Physical Flexibility
  • Punctuality

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