People and Operations Site Manager (IL-Remote)

*Serious applicants only please*

People and Operations Site Manager 

Site Manager (SM) 

Reports To

People and Operations Site Director

Site Director (SD)

Location

This position offers the flexibility of being fully remote but requires the candidate to be based in Illinois.

The Role

Body Techniques is seeking a Site Manager (SM) to oversee people leadership, operations, and service delivery for our high-profile tech client. Reporting to the Site Director (SD), the SM will act as the main liaison between BT, providers/massage therapists, the client’s Health & Performance Management team, supervisors, and associated vendor partners.

As a skilled people leader, the SM supports providers with site policy, service expectations, scheduling, daily operations, and professional development. The SM leads change positively in a dynamic environment, maintains regular communication with BT leadership and onsite providers, and confidently handles operational challenges. Key responsibilities include tracking detailed metrics, analyzing business performance, and driving account growth by meeting and exceeding utilization, customer service satisfaction, and budget metrics.

This is a full-time, remote role, and requires specific working hours. The position may include occasional travel.

About You

Specific expectations

• Mission-driven, upholding BT and our client’s code of conduct
  

• Skilled in evaluating metrics and data analysis
  

• Demonstrates strategic and operational expertise
  

• Thrives in leading people and teams
  

• Reliable, effective, and consistent working habits
  

Day - to - Day

• Represent the Body Techniques (BT) brand and engage with provider and operations teams for seamless service delivery.
  

• Communicate effectively at all organizational levels, handle emergency alerts, and maintain professionalism in resolving operational challenges.
  

• Write and post schedules promptly, analyze business metrics, prepare for growth, and contribute to business reviews and reports.
  

• Utilize technology (e.g., Appointy/Zoho/Google suite) proficiently and maintain updated knowledge of client processes.
  

• Meet performance metrics (hours budget, customer satisfaction, etc.) and support BT's vision, mission, and goals.
  

• Engage with the BT provider team through regular check-ins and performance-based communication, maintaining ethical and equitable work habits.
  

Requirements

Qualifications

• BA/BS  level of education
  

• 3 - 5 years in people leadership and/or retail management 
  

• Experience as an individual contributor and team player
  

• Has led teams of 30 or more individuals 
  

• Experienced in operational protocols/project management
  

• P + L or data analysis experience
  

• Reliable high speed internet connection is a must
  

• Bonus points for a passion for wellness and/or fitness
  

• Experience working remotely 
  

Benefits

About BT

We are a dynamic Alameda, California-based company specializing in workplace wellness and stress management. Body Techniques has been calming the minds and bodies of tech professionals for over two decades with our on-site massage therapy, yoga, and fitness programs. We believe that wellness practices are foundational in creating a thriving work environment and flourishing employee wellbeing.

We are a fun, sporty, and dedicated group of people. A typical day at the virtual office includes a fast paced and dynamic work environment interspersed with moments of personal wellness practices. If you are innovative, self-starting, dedicated, have a passion for both wellness and leading people send us your resume!

Benefits

Body Techniques offers a comprehensive benefits package including:

• Health
  

• Dental
  

• Vision
  

• 401K
  

• PTO + Sick Time
  

EEO Statement

Body Techniques is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or genetic information. For individuals with disabilities who would like to request an accommodation, please reach out to us directly through our recruiting portal: https://jobs.bodytechniques.com/jobs/Careers