Specialist - Print Production - Remote (Temporary Contract)

What does it mean to be a Print Publishing Specialist at Yellow Pages?

Want to help small and medium-sized local businesses grow and thrive? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital visibility for businesses across Canada.

The Print Production Specialist is responsible for quality control, query resolution and customer service for all types of print advertising (ads and pages) and online products in a production environment. They are responsible for ensuring that the product and page content meet client and company requirements, production specifications and that graphic quality has been optimized. This position initiates requests to sales when a resolution cannot be obtained through internal investigation and also provides direct customer service to clients requiring changes to their advertising.

Responsibilities:

Quality Assurance    

• Ensure proper quality on all print and digital advertisements during quality checks and post-audit of vendor produced products.
• Ensure quality of ad product and content - compare completed ad product to all reference materials provided by sales and client.
• Validate that specifications for print ads and digital products have been met.
• Ensure quality of overall content before approving ad or page for production.
• Request corrections or changes for inconsistencies, errors or specification violations.
• Meet company expectations in terms of production volumes and quality performance.
• Ask pertinent questions regarding ambiguous layout instructions and question Sales or Publishing to validate unclear data.

Questions      

• Effectively respond to queries generated by internal or vendor ad production ensuring production, business and quality standards are met (print ads and digital logos and pages)
• Analyze, investigate and resolve queries quickly, following company processes and policies and through effective communication with sales. 
• May need to influence internal production groups and vendors in terms of query resolution. 
• May train sales on certain aspects to reduce future requests. Investigation may be directed to teams other than sales (2nd level to supplier - when escalations are required)
• Analyze queries requested by sales to ensure accuracy and completeness of resolution. eProofing

Other  

• Other office duties as assigned.
• Assist with projects as needed.

What do you need to be a Specialist - Printed Editions at Yellow Pages?

Qualifications:

• High school diploma V
• This position involves DAILY interactions with clients or internal and/or external professionals at

  the national level. Therefore, BILINGUALISM in French and English is required.

• 1-2 years of work experience required in quality assurance/proofreading, graphic design or other print related areas
• Beginning knowledge of the Microsoft suite
• Intermediate knowledge of web based programs, Salesforce, Compass and Customer First

Skills:

• Must have strong attention to detail
• Highly developed communication skills (reading, grammar)
• Able to work independently and as part of a team
• Customer focused
• Able to manage multiple tasks under tight deadlines
• Ability to manage ambiguity
• Ability to manage priorities and stress
• Experience working with a publishing company an asset
• Experience working in a paperless environment (document imaging) is an asset
• Reliability and punctuality

Are you ready to join the Yellow Pages adventure as a Print Publishing Specialist and contribute to the development of local companies? Send us your application now.

About Yellow Pages

We've been in the business since 1908 and we continue to transform ourselves to provide the best products and services to our more than 125,000 customers. We foster business relationships between small and medium-sized Canadian businesses and their potential customers. We do this by creating locally relevant digital media and marketing solutions designed to satisfy both. Over 76% of our revenue is generated by our digital solutions.