This is a remote position.
Scope:
Work full-time, 8-hour shifts (10:30 AM to 6:30 PM Delray Beach, FL Time, Monday through Friday)
Handle outbound calls to leads within the company’s database
Interact with individuals who may have experienced traumatic events
Operate within a structured call process, from initial contact to warm transfer
Adapt to changing client moods and maintain professionalism throughout calls
Potential to earn a bonus when targets are met
Responsibilities:
Follow up on mailers sent to potential clients
Read through a provided script to engage prospects
Handle initial objections and maintain a friendly demeanor
Transfer qualified leads to main sales representatives
Make 5-20 successful transfers per 8-hour shift
Navigate a custom-built CRM system
Use an integrated dialer system to make outbound calls
Requirements:
Excellent English communication skills with minimal accent
Ability to maintain a warm, friendly, and comfortable phone presence
Resilience and thick skin to handle potential rejection or negative responses
Basic computer skills to operate CRM and dialer systems
Ability to follow scripts and processes accurately
Strong listening skills and ability to gauge client responses
Digital Socius
Seco Tools
Muck Rack
SmartRecruiters
Spry Squared, Inc. - #1 Firmware Integrity Solution Provider