Benefitfocus Health Plan Delivery Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity: 

The Health Plan Delivery Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The DM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Product, Engineering, QA) to manage projects. The Delivery Manager will be responsible for several projects and act as a key interface point between Benefitfocus and our health Plan Carrier customers.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization’s project management framework.
• Managing project intake into the portfolio.
• Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members.
• Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans.
• Facilitating project discussions and business process changes.
• Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations.
• Effectively managing expectations of stakeholders involved in a project.
• Ensuring all projects are being run in accordance with the Benefitfocus Methodology.
• Providing input on implementation best practices and processes.
• Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus.
• Other duties as assigned.

Key Competencies:

• Proven leadership skills and ability to direct and manage team members in a matrix environment.
• Ability to articulate value for each implementation.
• Ability to recognize and understand client business issues and guide solutions.
• Resourcefulness: ability to examine all possible options when resolving a problem.
• Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients.
• Excellent organizational skills; detail- and deadline-oriented.
• Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership.

Required Knowledge and Experience: 

• Bachelor’s degree or equivalent related experience.
• 5+ years of experience managing SaaS projects in a lead role.
• Experience with consulting/systems integration implementations.
• Proficiency in MS Project, Excel, Outlook, PowerPoint, Visio.

Preferred Knowledge and Experience: 

• PMP certification preferred.
• Knowledge of benefit plans/structures is a plus.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.