Group Operational Resilience Manager

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Group Operational Resilience Manager

SALARY: £62,874 - £69,860

LOCATION: Leeds, Bristol and Birmingham

HOURS: Full Time

WORKING PATTERN: We adopt hybrid working style which involves spending at least two days per week, or 40% of our time, at our Leeds, Bristol or Birmingham office.

About this opportunity

At Lloyds Banking Group (LBG) we’re driven by a clear purpose: to Help Britain Prosper. We’re passionate about making a difference to customers, businesses, and communities, and Group Operational Resilience plays a pivotal role, putting customers at the heart of everything we do.

This role will suit someone with a sense of ownership and integrity who enjoys working in a team and communicating to deliver highly resilient outcomes for the Group and most importantly our customers. As a connector, you'll play a crucial role in delivering operational resilience across the Group, leading with your data driven insights.

You'll help the Group ‘maintain the expected through the unexpected’. You’ll build partnerships with our business platforms supported by rich insights to deliver better resilience for our customers through helping us drive action.

The role will involve work between Group Operational Resilience and stakeholders, supporting the business, Platforms and CIOs to deliver our joint priorities. You will be bringing insight to support those priorities and on the impact our customers see and feel from the decisions we make.

Why Lloyds Banking Group.

We're on an exciting transformation journey and there could not be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn, and thrive.

What you’ll need:

• Excellent communication skills, both written and verbal, with the ability to adapt communication styles in aid of different audiences.

• Experience of engaging leaders to convey sophisticated information and influencing their decision making.

• A strong understanding of Operational Resilience capabilities and processes to drive robust service outcomes, including access to attain the latest regulatory and industry developments.

• Strong data analytic skills, accomplishment of providing insights to senior audiences.

• Experience of working in a highly regulated environment.

And any experience of this would be really useful:

• Familiarity delivery through agile methodologies, tools, and ways of working.

• Your intellectual curiosity where you look to innovate and learn quickly from failures.

• Experience in driving strategic and cultural organisational change.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.