Digital Solutions Manager

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.  

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.  

This dynamic and high visibility position within our Digital Solutions team is vital to driving sales, customer success and customer retention. This position delivers on the promise of ensuring every customer derives maximum value from our digital products and services by actively managing customer relationships. The Digital Solutions Manager delivers high levels of account services through building and maintaining consultative relationships with customers as well as internal partners and cross-functional teams. As part of the sales division, this role supports sales activities through sales presentations, sales calls, and other sales related activities.   

What you'll do here:

• Work with account executives to drive new and existing digital revenue within an assigned territory

• Deliver digital sales presentation with a focus on differentiation and value

• Conduct new product on-boarding and implementation, ensuring customers are fully engaged and getting the value they expect

• Share creative ideas on how customers can use support resources to drive usage within their institutions

• Analyze customer usage data and gain a comprehensive view of customers in your assigned territory

• Develop and maintain excellent collaborative partnerships with internal and external customers

• Proactively monitor account level usage, making consultative recommendations to drive revenue and success

• Advocate customer needs cross-departmentally and prioritize as necessary to meet customer timelines

• Work with sales and marketing to develop post-sale, account-level customer success strategies pursuing customer advocacy and the promotion of best practices

• Record all customer events and interactions in CRM ensuring strong internal communication and alignment across teams

• Partner with management and provide updates, status, and support trends from within your territory.   

Skills you will need here:

• Bachelor’s Degree

• Minimum of three years recent experience in relationship-based digital sales or a solutions engineering position

• Experience in Higher Education sales preferred

• Dynamic presenter with the ability to demonstrate product value

• Strong technical capabilities with background in supporting LTI integrations

• Thrives in a multi-tasking environment

• Strong written and verbal communication skills

• Connects quickly with others; motivated to build long-term relationships

• Ability to grasp technical concepts and capable of mastering new systems and digital products quickly!   

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.   

Cengage Group Canada is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects our country and our customers. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.  

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.  

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.