Immigration Consultant

Job Description

We have an opportunity for an Immigration Consultant to join our CEEN Coordination team on a full time, permanent basis. This role will be based in our Sheffield office.

About us:

Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities.  We believe that our differences make us stronger.

About the team:

The Coordination team in Frankfurt is an enthusiastic team of professionals with extensive experience in coordination of immigration into the Nordics, Austria and Hungary amongst others smaller volume jurisdictions such as Albania, Croatia, Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia and Kosovo. We partner with local providers to deliver the full suite of immigration support to some of the biggest employers across multiple industries so you will be joining a team with many opportunities to learn new immigration processes and work with different people.

About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. You are expected to work in close collaboration with multi-jurisdictional teams and leverage knowledge sharing, relationship building and teamwork to ensure operational excellence within the team.

The Immigration Consultant is as a reference point for day-to-day questions, is the allocated case manager for designated countries and should be a source of technical expertise for other members within the team.

Other key responsibilities will include:

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:

You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have experience working in corporate immigration.

Also required:

• Strong customer service skills
• Excellent communication skills - written and verbal in English. Swedish language knowledge or other European languages' a plus
• Advanced experience with Microsoft Office Suite and aptitude for navigating innovative technologies and applications
• Confidence in public speaking and presentation skills
• Solution oriented mindset for complex situations / escalations implementing short terms and long-term actions
• Experience with managing multiple, complex projects at one time
• At ease to work flexibly and accurately in a fast-paced environment
• Able to work towards deadlines and work with high volumes

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.