Real Time Analyst
Offer summary
Qualifications:
Fluency in German at C1 level, Experience with MS Excel and Office, Knowledge of Avaya CMS, Strong analytical and strategic thinking skills.Key responsabilities:
- Manage real-time queues and skill changes
- Generate reports and dashboards on a real-time basis
Job description
This is a remote position.
Responsibilities:
Should be able to handle & achieve the department's requirements.
Should have ability to manage real time queues and skill changes.
Understanding of operational process, reporting and analysis.
Effective communication within a team across multiple locations.
Ability to think wisely and take accurate decisions to meet real time adherence.
Maintain data integrity.
SLA – Service Level /Abandon Rate Targets met on a consistent basis.
Real Time Reporting – Timeliness & Accuracy
Client Management – Internal and External
Ability to work on data and generate various types of dashboards, reports/ad-hoc reports required on a real time basis.
Ability to handle high level data and data analysis.
Analysis – Strong Analytical skills
Should be open to change, multi-tasking skills.
Requirements:
Language Proficiency: German (At least C1) Level
Good knowledge of MS Excel & other MS Office Applications
Should have good Knowledge of Avaya CMS
Ability to think strategically and work in terms of business opportunity and growth.
Required profile
Experience
Other Skills
- Problem Reporting
- Microsoft Excel
- Microsoft Office
- Communication
- Analytical Skills
- Multitasking
- Decision Making
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