Job description

Overview:

Customer service isn’t everyone’s cup of tea, but we’re looking for someone who’s ready to sweeten the kettle, boil the water, and share their skills as our primed Client Relations Specialist.

This is a remote position. You’ll be the in-house ‘go-to’, instigator, and strategic liaison for the Customer Service department. You'll be responsible for establishing rapport and ongoing communications with all the internal departments to ensure accuracy and timeliness of all processes.

Read on and apply today. We can’t wait to meet you!

Responsibilities:

Open and distribute incoming correspondence to the appropriate person or department.
Process outgoing correspondence.
Establish and maintain communication with departments to determine time constraints on special instruction orders.
Expedite assigned work orders and notify order entry of database updates.
Enter status into the computer system(s), document steps taken in the handling/routing of work orders.
Route work orders to appropriate departments in a timely manner, as defined by office procedure.
Order and maintain office supplies at a level to ensure against shortages.
Receipt and distribution of supplies to the appropriate storage location/department/ individual.
Filing.

Marginal Functions

Match incoming vendor invoices with work orders.
Match records with work orders.
Bind and mail completed records.
Assemble work orders packets.
Scan documents.
Cross-train in other areas of the office when needed.

Customer Service

Legal

Clerical

Administrative

File Clerk

Data Entry Clerk

Office Assistant

Legal Clerk

Legal Assistant

Receptionist

Law Office

Legal Secretary

Qualifications:

Educational Requirements

High school graduate and/or GED equivalent. Some college desirable but not required.

Experience Requirements

Prior work experience in an office setting preferably in a medical, legal, or an insurance claims office.

Skills and Abilities

Proficiency at typing; preferred level of at least 45 wpm.
Good understanding of the organization’s goals and objectives.
Highly self-motivated and directed.
Ability to adapt to changes and absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good telephone etiquette, written, interpersonal and organizational skills.
Has a rudimentary understanding of the internal processes of medical facilities and med-legal terminology.
Bilingual Spanish/English speaking a plus.

Machines, Tools, Equipment and Work Aids

Telephone system, computer, fax machine, hole puncher, Shear Tech Bate Number Machine, copiers/scanners and/other office equipment.

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

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