Product Operations Manager - ACO

SUMMARY

The ACO Product Operations Manager will report to the Senior Director of Product, ACO and will be responsible for supporting the operations and performance of Belong’s rapidly growing ACO product.  The ACO has grown nearly 1000% between 2023 and 2025, so come join this high growth business! This role will involve cross-functional collaboration, including with provider engagement, care management, and technology teams to support critical ACO operations. The ACO Product Operations Manager will be on the front lines of value-based care, responsible for developing a thorough understanding of the REACH program and other CMS ACOs, enabling relationships with ACO providers, creating external and internal content that drives outcomes, and ensuring program requirements are consistently met. Through this work, you will gain a thorough understanding of how health care is delivered today and have a direct impact on healthcare outcomes. The ideal candidate is proactive, analytical, and highly detail-oriented, while also known to “set the pace” in their past roles. We work in a distributed team, have a highly collaborative culture, and require team members to be self-starters and technology early adopters to be successful in our environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Support Senior Director of Product, ACO in activities to measure, communicate, and advance ACO performance
• Learn ACO REACH, MSSP, and other CMS ACO program design and requirements, and proactively ensure requirements are understood and met
• Develop trusted relationships, both internally and externally, to drive towards business objectives and the path to value-based care
• Help identify, drive, and ultimately execute against business priorities and goals
• Dive headfirst into program details to uncover opportunities, drive value-based care performance, and ensure program adherence
• Analyze data to understand care patterns and recommend business decisions
• Collaborate cross-functionally across core functions of the ACO to drive performance
• Maintain an updated perspective on ACO performance drivers, technologies, and other approaches to improving population health

REQUIRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• A minimum of 4 to 6 years of experience in management consulting, chief of staff, payer operations, or other generalist operations
• Experience in healthcare
• Extremely detail-oriented and very organized
• Extremely analytical and able to build recommendations and communicate them to internal and external business stakeholders
• Expert communicator to both internal (team) and external (customer) audiences
• Expert with Microsoft Office (including PowerPoint, Excel, Sharepoint) and rapid adopter of complementary tools (we use Slack, Notion, and Loom extensively)

PREFERRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Experience working with CMS programs is preferred
• Experience in early-stage companies is preferred

EDUCATION AND TRAINING

Bachelor degree is required, advanced degrees are preferred

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Most of the work is performed on a computer and in a sedentary environment.

TRAVEL

This role may require some travel based on business needs.

PAY RANGE

$120,000 - $140,000