Associate Manager - LTD Operations

The Group Benefits Disability Team is looking for a professional leader with strong customer service skills to join their teams as an Associate Manager –Long Term Disability (LTD). Reporting to the Director, LTD Operations, the Associate Manager is accountable for the effective management of an LTD team. This includes the support and application of effective disability management practices and procedures.

Position Responsibilities:

• Monitor workflow management and conduct performance management

• Ensure effective disability management practices are used appropriately

• Provide technical support and guidance on complex claims issues

• Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengthens and opportunities

• Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.

• Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach

• Drive business and service outcomes

Required Qualifications:

• Minimum 2-3 years of supervisory experience

• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices

• Knowledgeable in medical terminology

• Experience in technical training and development of staff

• Completion of post-secondary education in health sciences field helpful

• Exceptionally strong leadership skills

• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment

• Excellent verbal and written communication skills

• Excellent problem solving and analytical skills

• Results oriented with strong decision-making ability

Preferred Qualifications:

• Knowledge of Manulife LTD case management processes

• Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.