Customer Success Manager

Location: This is a 100% remote position and we are considering candidates from any major city in  CST or MST Time Zones

We are looking for a Customer Success Manager’s (CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum maximum value from their investment in Armis. This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations and, capabilities, and match these to the clients’ business goals, while also identifying revenue opportunities. The CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

Responsibilities :

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from POV to deployment. Work with customer and Armis account team to define success plan and strategy to meet customer’s objectives. Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Deliver quarterly executive level briefings to each customer, articulating value and aligning with customer objectives.
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status.
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.

Min Requirements:

• 4-7+ years experience in a related function with direct customer advocacy and engagement experience in post-sales, professional services or client management functions, ideally in Customer Success.
• 2+ years experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization and working with large enterprise accounts.

You also...

• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.
• Experience dealing with Government or Higher Education is preferred 

Salary range guidance for this position is:   $117,000 -$158,000

Bonus and Pre-IPO Equity

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. stipend for transit/parking, bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.