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Scaled Customer Success Manager

Remote:

Full Remote

Salary:

75 - 90K yearly

Work from:

California (USA), Utah (USA), United States

Offer summary

Qualifications:

Customer Success or Sales experience, Basic understanding of accounting systems, SaaS experience is a plus, Ability to effectively manage time.

Key responsabilities:

Manage a pooled book of business
Drive revenue expansion and retention

BILL Large https://www.bill.com/

1001 - 5000 Employees

See more BILL offers

Job description

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join an amazing team to help manage e a pooled book of business and perform tasks (phone, zoom calls, in person meetings, etc.) to drive revenue expansion and retention
Demonstrate empathy and problem-solving skills through complex customer situations
Drive continual product adoption and expansion of the platform products with small business cohorts
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement
Conduct training webinars with clients to ensure appropriate product configuration and best practices
Develop and maintain an in-depth knowledge of products and services

We’d love to chat if you have:

Customer Success, Sales, or Banking experience
Ability to listen, earn trust, develop rapport, and consult with clients
Ability to effectively manage time to maximize results
Excellent communication skills – written and verbal
Basic understanding of financial reports (Balance Sheet, Income Statement)
Basic understanding of accounting systems (QuickBooks, Netsuite, etc.)
Ability/desire to consistently hit quota and has carried a quota in the past
A hate of expense reports!!! ;)
Salesforce and Gainsight experience
SaaS experience

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$74,800—$89,800 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.