Description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

You have a passion for patient wellness and healthcare
This is a remote position with some travel by air and car
Strong track record of providing excellent work/life balance
Comprehensive benefits package and competitive compensation
Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you’ll be doing:

The Director of Strategic Accounts will act in an account management function for clients contracted with SCP for Growth and Value Based Care service offerings. The primary goal of this position is to become the point of contact for all clients once the contract is signed, managing the relationship through implementation and into on-going service delivery, ensuring client expectations are met and often exceeded. This is achieved through collaboration with Business Development, Implementation, Operations, and Performance Excellence

Operational Management

Maintain detailed comprehension of SCP Growth and Value Based Service offerings to share with clients accurately and appropriately
Participate as needed with Business Development team during client interactions to represent on-going account management functions and expectations
Understand client implementation plan and act as liaison once the contract is signed to assist client through implementation and into daily operations
Create and manage process for client feedback, specifically issue resolution, acting as liaison between client and operations to ensure contractual requirements are being operationalized and client is satisfied with services
Collaborate with operations to ensure client contract is executed per the terms agreed upon

Client Relations

Act as the single client facing representative once contracts are signed and implementation begins
Establish and maintain excellent working relationships with client executive team to understand and support local strategies through management of current contracted services and continually identifying new solutions through SCP offerings
Provide quarterly reports to clients illustrating details of services provided to illustrate value of contracted programs
Provide routine information regarding market activity, metrics, opportunities, and challenges as it relates to client strategies and SCP program offerings

Fiscal Responsibility

Understand contractual terms in relation to finances
Monitor financial aspects of contracts and services offered to ensure contractual terms are being met
Communicate as needed with client and internal operations regarding financial expectations

Who/What we are looking for:

You reside in Atlanta, GA, Lafayette, LA or Dallas, TX preferred.
You can travel 25-50% nationally by commercial airlines and by car to client locations and corporate offices
You have five years of Client engagement experience preferred.
You have three years healthcare environment, healthcare marketing or sales experience strongly preferred
You have a bachelor’s degree in business, Healthcare Administration or related field required, Master’s degree preferred
You are tech savvy with proficient Microsoft Office skills to include Outlook, Word, Excel, and PowerPoint with advanced skills in Teams and Webex, it’s a plus to have Salesforce experience
You thrive in a fast paced, changing, and growth-oriented environment
You have ability to quickly learn new teams, processes, and workflows
You have exceptional interpersonal and communication skills, are approachable and builds trust and effective relationships
You have success executing within expected timeline
You use diplomacy and tact and can diffuse high-tension situations, sensitive to how client organization’s function
You can present information and make recommendations effectively, articulate strategic and organizational agility
You are effective in a variety of formal presentation settings; one-on-one, small and large groups, with various levels of staff and leadership
You are client focused and dedicated to meeting the expectations and requirements of external customers
You are tech savvy with proficient Microsoft Office skills to include Outlook, Word, Excel, and PowerPoint with advanced skills in Teams and Webex, it’s a plus to have Salesforce experience

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

To learn more about SCP Health, please visit:
www.scp-health.com

Join our social circle:

SCP Health is an Equal Opportunity Employer

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Director Strategic Accounts

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