Chorus One is at the forefront of Proof-of-Stake networks and decentralized protocols, helping secure billions in assets for tens of thousands of customers and institutions worldwide.
Our mission? To drive freedom and innovation through cutting-edge decentralized technologies.
We’re a global powerhouse of 75+ talented individuals from 25+ countries, united by a shared passion for excellence, radical transparency, and continuous growth. But it’s not just about results—we believe in treating each other with kindness and generosity while tackling some of the industry’s most exciting challenges.
If you’re ready to make an impact in a collaborative, high-energy team redefining the future of blockchain infrastructure, we want to hear from you!
Position Overview:
As a Customer Success Specialist, you will play an essential role in our Customer Success team. Your role will be instrumental in managing the entire customer lifecycle, ensuring seamless transitions from sales to customer onboarding, and providing ongoing support. Your role will be key in fostering customer loyalty and maintaining high satisfaction levels.
Key Responsibilities:
Sales Support: Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions.
Customer Onboarding: Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process.
Data Management: Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved.
Training and Guidance: Lead new customers through the onboarding process, helping them understand and effectively use our products and services.
Ticket and Help Center Management: Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries.
Issue Resolution: Coordinate with necessary teams to address and resolve customer concerns and challenges promptly.
Account Monitoring: Regularly review customer accounts for potential service improvements, and proactive issue resolution.
Customer Retention: Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty.
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