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Customer Success Specialist - German Speaker

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Switzerland

Offer summary

Qualifications:

BA/BS Degree in Business or related field, 2+ years in customer support or account management, Proven technical skills with databases, Interest in Software and HRTech, Excellent verbal and written communication skills.

Key responsabilities:

  • Oversee customer care and onboarding processes
  • Drive customer success and positive experiences
  • Provide technical support and follow escalation procedures
  • Guide customers throughout the product journey
  • Track client activities in CRM like HubSpot
atwork.ai logo
atwork.ai Startup https://atwork.ai
11 - 50 Employees
About atwork.ai
Welcome to atwork, the People Intelligence Company. We enable organizations to continuously analyze their employee feedback and HR data to turn insights into actions that lead to desired goals and improve business performance.atwork goes many steps further than 99% of tradtional survey providers: We don't just measure your status quo through employee feedback and HR data, we propose the most effective actions you should take to achieve desired results. We help you track your actions taken and evaluate their impact on desired metrics over time.No journey is like the atwork journey because there is no one-size-fits-all: You tell us where you are headed and the atwork Suite guides you there proposing the right actions for you to take. atwork improves key metrics by understanding today's status quo and deriving the most targeted actions that lead to your desired target state. Measure, Act and Impact adapts to your organization and goals, not vice versa.We look forward to hearing from you!
See more atwork.ai offers

Job description

Your mission
 
  • You will oversee the customer care of running clients as well as the implementation and onboarding processes.
  • You will drive success for our customers and ensure a positive customer experience, for example, by providing recommendations about product usage and new features.
  • You will guide customers in engaging with the product along the customer journey.
  • You will be the voice of the customer and collect feedback to drive continuous improvement across all areas of the product and therefore will directly interact with atwork´s product team.
  • You will be the first line for technical support for customers and follow escalation procedures when necessary.
  • You will identify opportunities to improve/optimize customer support.
  • You will support atworks sales managers in the acquisition of new customers by being involved in the final steps of the sales process before hand-ove to Customer Success.
  • You will track your activities and progress with the clients as well as the defined Customer Success processes carefully in atworks CRM; HubSpot.
Location

  • Remote in Spain.
  • Hybrid in Santander.
Your profile
  • You have a BA/BS Degree in Business, Psychology, Human Resources or any other related field.
  • You are interested in Software and HRTech.
  • You have proven technical skills, preferably with some experience in using databases.
  • You have 2+ years of experience in working as a customer support, consultant, and/or account management increasing customer satisfaction and retention.
  • You bring strong interpersonal skills and a passion for customer interactions and service.
  • You are very organized and structured and can move from the big picture to detail-oriented work.
  • You bring excellent verbal and written communication skills.
  • You want to thrive in a fast-paced environment.
Nice to have
  • Hubspot or similar CRM
  • Confluence
  • Jira
What you can look forward to with us
  • A permanent contract.
  • Hybrid (Santander) or remote work with flexible working hours (Fridays till 3 pm and reduced hours in summer).
  • 25 holidays a year and 2 additional days of absence of your choice.
  • 1 additional week salary/holidays per 3 years of employment.
  • Learning budget and learning hours for your development.
  • Regular team events, including physically present company weeks or meetings at a particular location (e.g., Santander)
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About us

Core Values

Innovation

At atwork, innovation is in our DNA. We continuously challenge the status quo, leveraging cutting-edge technology to transform HR practices and empower organizations. Our team thrives on creativity, turning bold ideas into impactful solutions.


Impact

Driven by an entrepreneurial spirit, we aim to create meaningful change. We equip HR leaders with the tools to make data-driven decisions that not only elevate their teams but also drive business success. Our solutions are designed to be transformative, pushing the boundaries of what’s possible.


Resilience

Resilience is our foundation. We embrace challenges with determination, ensuring that our team and our products can withstand and grow stronger from any adversity. This mindset enables us to support HR leaders in navigating the complexities of the modern workplace.


Holistic Growth

We believe in the power of holistic growth, both for our team and our clients. We foster an environment of continuous learning and development, encouraging collaboration and knowledge-sharing between all departments. Our mission is to help HR leaders and their teams grow not just professionally, but also as individuals.


Integrity

We are defined by passion, integrity, and collaboration. We are a team that values transparency and respect, focusing on our goals with dedication and a shared sense of purpose. We build tools that reflect these values, enabling other teams to work with the same level of professionalism and harmony




Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
RomanianGerman
Check out the description to know which languages are mandatory.

Hard Skills

Atlassian ConfluenceCustomer Relationship Management (CRM) SoftwareOrganizational StructureHubSpot CRMDatabase ManagementJIRACustomer RetentionCustomer SupportCustomer Success Management

Other Skills

  • Technical Acumen
  • Social Skills
  • Verbal Communication Skills
Are you interested?

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