Senior Office 365 Support Engineer

Job Description:

About DXC Bulgaria

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.

DXC Technology is recognized as a global leader in Workplace Services. The Bulgarian DXC Workplace Services Department consists of over 200 engineers.

We are delighted to announce a position for a Senior Office 365 and Exchange engineer in the Workplace Services Department. As a support professional you will be helping our clients with their day-to-day issues doing your best to get to the bottom of these issues and resolve them within pre-agreed contractual timelines.

As an engineer in the team you will be involved in different areas of IT around Exchange On-Premise deployments, and all services part of the Microsoft 365 suite. You will be supporting enterprise deployments, working with and learning from experts in the area of Workplace Services.

You will be applying your analytical and critical thinking skills to solve issues ranging from advanced requests and troubleshooting up to taking part in complex projects, migrations and PowerShell scripting.

Join our tightly knit team, work with and learn from the best in Workplace Services!

Daily challenges

• Resolve client technical issues within pre-agreed timelines;
• Drive resolution and root cause analysis of business critical and complex incidents;
• Provide technical expertise in Microsoft 365, Exchange On-Premise enterprise solutions to internal and external parties;
• Be ready to support and build standard and non-standard solutions to answer our clients’ business needs;
• Proactively identify risks in customers infrastructure, maintain and improve availability, performance and security;

eXperience and skills required

• Bachelor’s or Master’s degree in computer science, Computer Engineering, Communications technology or similar; 
• Strong English language skills;
• Strong Analytical and Problem-Solving skills.
• A technically-focused person with knowledge and desire to learn further about configuration and administration of  Microsoft Exchange 2016/2019 on-premises and hybrid deployments, as well as all services part of Microsoft 365 suite, including but not limited to Exchange Online, Teams, SharePoint Online, OneDrive For Business, InTune, Microsoft Defender, Power Apps and Automate.
• MS Windows Server and Active Directory understanding and knowledge;
• Network knowledge - addressing, routing, firewall, LAN/WAN;
• Knowledge of SMTP protocol and email routing;

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning, and career development in the largest IT company on the market
• Unlimited access to courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with an array of technologies and tools) 
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team 

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.