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Customer Support Specialist

Remote:

Hybrid

Work from:

Kuala Lumpur (MY)

Offer summary

Qualifications:

Fluency in Malay and English, Attention to detail, Positive attitude, Willingness to work flexible hours.

Key responsabilities:

Assist passenger transport customers
Improve processes and customer experience

Bolt Unicorn http://bolt.eu

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>
We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride hailing business. The position would be based from our office in Kuala Lumpur, Malaysia.
</text>

</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

</text>
</gh-about-us>
<gh-role-detail>
<title>About the role</title>
<text>
As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.
</text>
</gh-role-detail>

<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>

<point>Working across our passenger transport customers</point>
<point>Relying on Bolt’s best practices as well as your common sense</point>
<point>Working on issues in Malay and English</point>
<point>Working on other projects aimed at improving our processes and customer experience</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>
<title>About you:</title>
<bulletpoints>

<point>You are fluent in Malay and English, both written and spoken</point>
<point>You have a positive and hard-working attitude</point>
<point>You pay attention to details</point>
<point>You are willing to work daytime and evening shifts</point>
<point>You are willing to work (some) weekends</point>

</bulletpoints>
<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

</text>
</gh-requirements><gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location.</text>
</gh-perks>

#LI-Hybrid