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HR Service Center Representative

extra holidays

Remote:

Full Remote

Contract:

Fixed term

Work from:

Massachusetts (USA), United States

Offer summary

Qualifications:

Knowledge of HR policies and procedures, Excellent customer service skills, Strong communication abilities, Proficient in HR systems.

Key responsabilities:

Respond to inquiries through multiple channels
Assist Associates and Managers with HR systems

TalentBurst, an Inc 5000 company Human Resources, Staffing & Recruiting Large https://www.talentburst.com/

1001 - 5000 Employees

See more TalentBurst, an Inc 5000 company offers

Job description

HR Service Center Representative
Location: Marlborough, MA 01752 - Fully Remote (MUST BE LOCAL for meetings a few times a year)
Duration: 6+ months, with a high possibility of extension
Schedule: 9am to 5pm, Monday through Friday (Potential schedule change to 12 pm to 8 pm as of April 2025)

Responsibilities:

Responds to inquiries through multiple modes of contacts (phones, emails, ad hoc reports).
Processes and answers questions related to W2s and 1095s.
Assists Associates and Managers navigating through HR systems.
Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services.
Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.
Ensures all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service.
Escalates complex cases to internal resources, including Specialists, SMEs, COEs and HRBPs for further research and resolution.
Documents summary and details of calls, processing in case management system.
Complies with all company, state, city, and federal regulations.
Performs accurate and timely processing of HR transactions in HCM system.
Responds to email inquiries.

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