Mexico - Work from Home Customer Service Rep in a Contractor Role - Omni

Please apply from a laptop or desktop.

Three things to DECIDE if contract work is for you:

What Omni looks for in INDEPENDENT Contractors:

Omni CAN ONLY accept registrations for this contract from GBAs who live in Mexico 

Omni Platform Overview - Click to review BEFORE starting your registration to qualify!

Sign up for Early Access to be an inbound customer support superhero! By signing up, you're asking us to contact you when this client opens registration for certification.

Your primary responsibilities will include handling calls and emails to support the clients with their orders, general questions, accessing their account and so much more. Most of these calls will be in Spanish. Additionally, you will have the opportunity to provide exceptional customer service by addressing any additional needs and inquiries that our clients may have.

Please CLICK HERE to review the Omni Business 101 video. 

Once an official class schedule + start date + full details are confirmed, we will "call you into action". We will email you AND text you when we have the full schedule.

When you sign up, we'll ask you to:

1. Review the Business 101 video.

2. Answer registration questions

There will be contract and video specific questions that you will not be able to update your answers to once you submit your registration. Be sure to review all the details outlined and watch the video in full. 

4. Complete paperwork.

To sign up:

Click on the blue button labeled "Agree to Terms & Conditions of Gig"

• Earnings: $6 per hour for all hours serviced 
• Min of 20 hours a week required to be scheduled and serviced
• Tech Specs - To review full requirements, click here.
  • Microsoft Windows 10 or 11 supported
  • Must be hard-wired with a physical cord (ethernet cord) from your internet source to your work computer

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Set your own schedule. Get paid. Enjoy the Gig life.

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to support a ride share client. 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

📞 You provide customer service over the phone.

🤑 You earn money by supporting Omni’s clients. 

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🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it's convenient for you

💵 High pay rates

About our application process

Begin your journey by clicking the "Apply Now" button and completing your profile. Don't forget to check out our technology requirements before applying.

Overview

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service 

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful 

👩‍💻 Good at using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Mexico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

If you decide to enter into a contract with this client, you are agreeing to and acknowledging the terms and conditions outlined in the Gig Contract Overview (GCO for short!) PDF. This document presents a comprehensive schedule of obligations for this client.