IT Specialist

About Rad AI

We have raised $80+ million to date from venture funds and just closed on our series B financing with investors Khosla Ventures, Gradient (Google’s AI fund) and ARTIS. We’ve also formed a partnership with Google to collaborate on the future of generative AI to redefine healthcare. Currently, more than 1/3 of radiology groups and healthcare systems, including Kaiser Permanente, HCA Healthcare, and Geisinger, now leverage the latest Gen AI advancements from Rad AI. We're recognized as one of the most promising healthcare AI companies by both CB Insights and AuntMinnie. Come join us in transforming healthcare with AI!

Founded by the youngest US radiologist in history, Rad AI empowers physicians with Al to save time, reduce burnout, and improve the quality of patient care. By combining our deep expertise in healthcare and AI and using one of the largest proprietary radiology report datasets in the world, our AI has uncovered hundreds of new cancer diagnoses for patients and reduced the error rate in tens of millions of radiology reports by nearly 50%. 

Why Join Us

As an IT Specialist at Rad AI, you will be instrumental in ensuring our remote-first workforce can perform at their best by delivering exceptional IT support and maintaining the reliability of our IT systems. You’ll also play a key role in deploying new technologies to enhance security and usability across the organization. This position reports directly to the Director of IT and Security and provides a unique opportunity to work with cutting-edge technologies in an AI-driven environment. 

What You’ll Be Doing

• Prepare and manage IT tasks related to onboarding and offboarding employees.

• Configure and deploy laptops and peripherals for new employees.

• Provide technical support to new hires during their first week

• Track and maintain inventory of IT equipment, including replacements and returns.

• Create and update knowledge base articles, guides, and IT process documentation 

• Assist with day-to-day operations as needed to maintain smooth operations.

• Helpdesk Support:

  • Tier I - Basic Support:

    • Address account access issues, password resets, hardware troubleshooting, and basic connectivity issues.

    • Provide support for VC systems, including Zoom and Google Meet.

    • Manage ticket triage, documentation, and resolution.

    • Escalate complex issues to appropriate teams when necessary.

  • Tier II - Advanced Support:

    • Troubleshoot software and hardware issues and resolve intermediate network problems like VPN and WiFi connectivity.

    • Administer SaaS tools like Google Workspace and Okta.

    • Diagnose and resolve root cause issues impacting IT systems or tools.

Who We’re Looking For

• Energized by solving technical problems and helping others succeed.

• Detail-oriented with the ability to maintain and improve IT documentation and procedures.

• A collaborative team player with strong communication skills and a desire to learn and grow in the IT field.

• Motivated to build and enhance IT processes for a scaling organization.

• Ability to work in a remote-first environment and work effectively through Slack and Zoom.

Minimum Qualifications

• 2+ years of experience in IT support, helpdesk, or a similar role.

• Degree in Information Technology, Computer Science, or related field, or equivalent practical experience.

• Proficiency in troubleshooting hardware and software issues on both macOS and Windows.

• Experience with SaaS platforms and tools such as Google Workspace, Okta, and Slack, or similar.

• Understanding of networking fundamentals, including laptop connectivity, VPN, printing, etc.

• Ability to participate in an on-call schedule that may include after-hours and weekend support.

• Must reside in the Eastern Time Zone within the United States.

• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.

Preferred Qualifications

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified).

• Experience in a fast-growing startup environment.

• Demonstrated ability to identify and implement IT process improvements.

• Experience creating technical documentation or user guides.

Come join our world-class team as we build and deploy AI solutions that will make a difference in millions of people’s lives. Our team is mission-driven and focused on transparency, inclusion, close collaboration, and building an incredible team.

If you're passionate about driving innovation and delivering impactful reporting solutions, we'd love to hear from you!

Rad AI offers a variety of benefits, including:

• Comprehensive Medical, Dental, Vision & Life insurance

• HSA (with employer match), FSA, & DCFSA 

• 401(k)

• 11 paid company holidays

• Location-flexibility (remote-first company!)

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.