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Customer Success Manager, Commercial

extra parental leave - fully flexible
Remote: 
Full Remote
Work from: 
Australia

Offer summary

Qualifications:

Strong passion for helping others succeed., Experience in customer success roles., Creative problem-solving skills essential., Ability to engage with senior stakeholders..

Key responsabilities:

  • Partner with Commercial customers on strategies.
  • Manage a large book of business effectively.
Culture Amp logo
Culture Amp SME http://www.cultureamp.com
501 - 1000 Employees
HQ: Melbourne
About Culture Amp
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com.
See more Culture Amp offers

Job description

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

What You Bring to Camp

Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and take action that leads to the success of your customers. 

To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.  

Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of skills to the Culture Amp team. 

Your role at Culture Amp:

  • Sydney based with access to a great team based out of Surry Hills.
  • Be part of a well-structured and innovative CS team.
  • Practice Customer Success with an industry leading product customers love.
  • Partner with Commercial customers (100-1000 employees) to advance their employee feedback and performance strategy.
  • Meeting with CPOs, Heads of People and also CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
  • Enabling customers in using the platform and more broadly, the domain of people and culture.
  • Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Slack and G-Suite.
  • Managing a large book of business, having effective conversations to help customers take the best path to success with a complex and powerful product.
  • Partnering with Account Managers and Renewals Managers who play a key role in securing renewals and expansions.
  • A separate Support team to help your customers via Live Chat, giving your bandwidth to spend time meeting with customers and drive strategic value (our CS team do solve customer issues but benefit from our friends in support’s specialisation in product support).
  • Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
  • Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
  • Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’).
  • Being a customer advocate by providing feedback to the product team on where we can improve the platform to better solve our customers challenges

After 3 Months You'll...

  • Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
  • Influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
  • Attend (and even host!) People Geekup events where we mingle with our community

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

 

 

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementStakeholder ManagementCustomer EngagementPerformance ImprovementGT-SUITE (Simulation Software)Email SoftwareSlack (Software)Customer Success ManagementMicrosoft Dynamics CRMSocial SciencesContinuous Improvement Process

Other Skills

  • Creativity
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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