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Representative III, Customer Support

Remote: 
Hybrid
Contract: 
Full time
Salary: 
50 - 62K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Montebello (US)

Offer summary

Qualifications:

High School Diploma or GED required, Minimum of 2 years of ACD call center experience required, Bilingual in Spanish required, Associates or bachelor’s degree preferred.

Key responsabilities:

  • Provide guidance to Customer Support Representatives
  • Handle escalations and participate in strategic initiatives
AltaMed Health Services Corporation logo
AltaMed Health Services Corporation Large http://www.AltaMed.org
1001 - 5000 Employees
About AltaMed Health Services Corporation
AltaMed is one of the nation’s largest community health networks. For more than 45 years, we have provided care to patients in the diverse neighborhoods of Los Angeles and Orange counties. For health care professionals committed to their patients, communities and careers, AltaMed is an excellent opportunity to pursue professional goals with pride and distinction. AltaMed is a non-profit organization, focused on the needs of our patients and the well-being of our communities. Our commitment to community health compels us to look beyond the walls of our offices and clinics and see not just patients, but new possibilities for community wellness. We have many employees who joined us because their families were AltaMed patients and experienced firsthand that our patients are at the center of all we do. This approach is helping us meet our ambitious goals. We are continually accredited by The Joint Commission (JCAHO), an organization that ensures quality standards in U.S. medical facilities. We’re the first community health network in the nation to have been designated as a Primary Care Medical Home (PCMH). We’re extremely proud of our achievements in patient satisfaction, with our highest scores accomplished during our period of greatest growth. We’ve expanded to 46 Southern California locations, offering primary medical, dental and senior care. We’re active in community outreach and education, and staffed by dedicated professionals committed to patient care. Continuously looking for ways to do more for more people, AltaMed is leading the industry in bringing new people into our nation's health care system as the top enroller for Covered California. As we continue to grow, we remain at the forefront of evolving health care systems, serving patients with comprehensive care throughout their entire lives. And we will build on our reputation as a rewarding long-term decision for both patients and professionals who believe that quality health care is everyone’s right.
See more AltaMed Health Services Corporation offers

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Under the direct supervision of Customer Support Center Supervisor, the Customer Support Center Lead is responsible for providing guidance and direction to Customer Support Center Representatives (CSR) as needed on daily basis. This position’s responsibilities include the role of the CSR I and II as well as filling in for the Supervisor(s) when needed, handle escalations, participate in focus groups for strategic initiatives and assist in facilitating staff meeting and trainings.

Minimum Requirements

1. High School Diploma or GED required. Associates or bachelor’s degree preferred.

2. Minimum of 2 years of ACD call center experience required.

3. Minimum of 1 year in medical or healthcare environment preferred.

4. Four years of experience preferred working in a customer service environment where a lead service/support role was primarily performed.

5. Bilingual in Spanish required.

Compensation

$26.13 - $32.55 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days 
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center ExperienceHospital Medicine

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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