At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
GE Appliances, a Haier Company is looking for an Associate Customer Fulfillment Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.Ask anyone at GE Appliances and they’ll tell you they work with some of the best people in the world – people who would excel anywhere, but who choose to work here. Why? Because they thrive on challenges. Because they take pride in our products. Because they relish the chance to work alongside other extraordinary people.
Responsibilities:
Own the customer experience: Handle inbound calls, expertly guide customers through order placement, provide clear and concise information on product availability, delivery, billing, and financing.
Become a product expert: Research and provide detailed information to customers about our wide range of appliances including product features, specifications, and special ordering processes.
Master our systems: Utilize multiple online platforms to track order status, gather information, and deliver timely responses.
Embrace problem-solving: Actively listen to customer concerns, effectively resolve issues, and ensure a positive and valued experience.
Collaborate with your team: Contribute to a supportive and collaborative environment, working efficiently to meet customer needs and company goals.
Structured Workday: This role requires a structured workday with set hours and scheduled breaks. You'll be consistently engaging with customers and resolving their inquiries within these defined hours.
Time Management: Strong time management skills are crucial for effectively handling customer interactions and meeting deadlines within the prescribed schedule.
Focus and Attention to Detail: Maintaining focus and attention to detail is essential given the extended periods of computer-based tasks and the need to accurately process information and resolve customer inquiries.
Requirements:
High School Diploma or GED: Proven commitment to education and development.
Strong computer skills: Proficiency in Microsoft Office Suite and experience navigating multiple web-based applications.
Excellent communication skills: Clear and concise verbal communication, with a focus on active listening and understanding customer needs.
Self-motivated and driven: Strong work ethic, excellent attendance record, and the ability to thrive in a remote environment.
Flexibility and adaptability: Willingness to work various shifts, Monday-Friday, between 8:00 AM and 6:30 PM EST.
Preferred:
Prior customer service experience: At least one year of experience in a phone-based customer service role.
Previous work-from-home experience: Successfully managed a remote work environment.
GE Appliances product knowledge: Familiarity with GE Appliances models and features a plus.
Problem-solver with initiative: Independent and resourceful, with the ability to research, analyze data, and make sound decisions, demonstrating a commitment to resolving customer issues.
Team player with strong interpersonal skills: Effectively collaborates with colleagues and demonstrates professionalism in all interactions.
Comfortable with web-based systems: Proficient with multiple systems for data retrieval and troubleshooting.
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements:
Download 30 Mbps or higher
Upload 5 Mbps or higher – cable OR fiber (NO dial-up, satellite, T-Mobile 5G home internet, or cellular hotspots)
Reliable internet connection: Reliable, high-speed internet connection with at least 30mb download speed and 5mb upload - cable or fiber (NO dial-up, satellite, T-Mobile 5G home internet, or cellular hotspots)
Ergonomic Information:
This position requires the employee to wear headphones connected to a computer for 8 hours each day, typically seated at a desk. They will be answering inbound calls and inputting/typing orders into a computer system, so use of a computer, keyboard, and mouse will be extensive.
Employees have a 30-minute lunch break, as well as a 15-minute morning and 15-minute afternoon break. These breaks can be taken in full or broken up into shorter intervals (for example, three 5-minute breaks).
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
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